Specialist Service Delivery

Team player with a strong service mindset and customer-oriented approach, committed to delivering service excellence.

Your Role

Key responsibilities in your new role

• Support in answering general inquiries related to recruiting, learning, and employee services through streamlined and standardized processes.
• Respond to customer inquiries via HR systems and strive for first-contact resolution.
• Address general questions, capture the required information or materials from customers, and escalate to the next level of support when necessary.
• Be responsible for maintaining and enriching the internal knowledge base to enhance customer support through the self-service HR system.
• Contribute to the creation, updating, and request of new response templates to ensure standardized, high-quality responses for eligible service cluster topics.

Your Profile

Qualifications and skills to help you succeed

• Degree in Management, Human Resources, Languages, or a related field.
• Fresh graduates or candidates with 1–3 years of experience in a customer service role are encouraged to apply.
• Team player with a strong service mindset and customer-oriented approach, committed to delivering service excellence.
• Able to take responsibility and consistently deliver high-quality service.
• Language proficiency in English, Malay, and Mandarin.

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.