Staff Specialist Global Online Sample (f/m/div)

We\’re seeking a Staff Specialist Global Online Sample to oversee sample management processes. As a Global Online Sample, you will be responsible for overseeing the operations of the Online Sample Program in partnership with Partner Service Provider (eCommerce partner). This role ensures seamless management of free sample distribution, inventory levels, customer satisfaction, and internal coordination with various stakeholders. Join our team and make a lasting impact. Let\’s explore this opportunity further!

Job Description
In your new role you will:

• Sample Limit Administration: Propose and manage sample limits, collaborate with divisions and marketing teams, and update the Sample Portal to reflect agreed-upon policies
• Inventory Management: Monitor stock levels, coordinate with eCommerce partner, and support replenishment processes to ensure smooth inventory management
• Order Approval Management: Manage exception orders, oversee orders that exceed standard free sample limits, and ensure timely review and processing of these orders
• Website Administration and Maintenance: Handle website maintenance tasks, ensure site configuration aligns with business strategies, and work with IT and web development teams to implement changes
• Reporting and Data Analysis: Collect and organize reports, analyze data to extract insights, and share relevant reports with stakeholders
• Support and Communication: Address customer inquiries, serve as a point of contact for internal stakeholders, and collaborate with eCommerce partner to resolve issues and improve joint processes
• Process Improvement: Ensure compliance with legal and company policies, continuously assess and improve online sample processes, and implement best practices and innovative solutions
• Customer Experience Enhancement: Monitor customer satisfaction, gather feedback, and work with UX/UI teams to improve the online interface for sample requests

Your Profile
As a Staff Specialist Global Online Sample, you have a clear notion of how innovation contributes to the commercial success of the company. Furthermore, cooperate across boundaries and appreciate the contributions of other people. Lastly, you know and respect the values of the company and follow agreed processes and corporate rules.

You are best equipped for this task if you have:

• A degree in electronics, business engineering or similar
• At least 3 years of professional experience in sales and management
• Data analytics and interpretation skills – reporting landscape, Excel and other analytic tools
• Root cause analysis and optimization skills to see and identify inefficiency’s, recurring issues and process improvements
• Automation and AI awareness – understand and use AI application
• Ability to apply interpersonal skills also at higher management levels to effectively direct / persuade / influence others
• Ability to evaluate situations in the distribution partner management. Very good coordination and communication skills to address partners and internal teams
• Fluency in English

Contact:
Carolina Moreira, LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

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