Technical Consultant ServiceNow Procurement Mobility (f/m/div)

#WeAreIn for jobs that impact everyone’s life. Your steady execution, creative problem-solving, and commitment to quality create a foundation that allows innovation to happen and success to grow. As a Technical Consultant for ServiceNow Procurement & Mobility on our Corporate Functions team, you ensure processes run efficiently, you bring clarity, and dependable support to the heart of the company. Are you in?

Your Role

Key responsibilities in your new role

As a Technical Consultant for ServiceNow Procurement & Mobility, you are part of an international team, advancing our ServiceNow platform while ensuring stable, compliant operations. Acting as interface between procurement stakeholders, you will translate business requirements into robust, scalable solutions and seamless integrations.

• Understand, analyze and translate procurement business requirements into scalable ServiceNow solution designs and manage and prioritize the backlog with stakeholders
• Configure and implement functionalities using e.g. Flow Designer, workflows, forms, UI policies, business rules, notifications, approvals and catalog items, delivering continuous improvement and user experience optimization
• Plan and support User Acceptance Testing (UAT), regression testing, release planning, and go-lives, ensuring changes comply with governance, security and audit requirements
• Provide 2^nd/3^rd level support for ServiceNow Procurement, troubleshooting end-to-end issues (data, permissions, workflows, integrations, performance) and driving root-cause analysis with preventive actions, monitoring and alerting improvements
• Apply platform standards and environment strategy (naming conventions, update sets, versioning, …), ensuring clear functional/technical documentation and runbooks
• Collaborate with integration teams to connect ServiceNow with the procurement ecosystem (ERP, vendor master data, approval directories, reporting) and resolve interface issues (APIs, data mappings, transformations) with full traceability and auditability
• Continually educate yourself and complete certifications related to ServiceNow business

Your Profile

Qualifications and skills to help you succeed

You thrive in global, collaborative settings, confidently engaging with diverse stakeholders to clarify requirements early and document decisions thoroughly. Your structured and proactive approach ensures you manage multiple priorities effectively, consistently driving projects forward in dynamic environments. Known for your clear communication and teamwork, you foster trust and alignment to achieve shared success.

• A degree in Information Technology, Computer Science, Business Informatics, Business Administration, or a related field
• At least 1 year of hands-on experience with ServiceNow, including implementation and/or operations roles
• Familiarity with configuration and delivery practices (Update Sets, application scope, promotion across environments, and release governance) and openness for agile ways of working; first touchpoint in IT Service Management is an advantage
• Proven ability to analyze and to resolve also complex problem statements, focusing on root cause analysis and preventive measures
• Practical experience in software development process (plan, build, test) and project management, combined with technical knowledge of web development technologies and tools
• Solid understanding of state-of-the-art integration such as REST, SOAP, webhooks paired with basic SAP solution exposure is beneficial for your application
• Fluency in English

Please send us your CV in English

Contact:
Cláudia Rodrigues, LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

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