Field Services Engineer

Job Description

• Provide Break‑Fix and end‑user support activities as required.
• Install and configure hardware and software components for Windows workstations to ensure usability by end users.
• Troubleshoot hardware and software issues for Windows workstations and mobility support/management.
• Have practitioner level knowledge in SCCM 2012 and O365.
• Provide support for the Manufacturing “Shop‑Floor” handhelds, laptops, and scanner devices when required.
• Perform data collection/preservation activities related to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for the Technology team on demand.
• Rack and stack support for commissioning/decommissioning infrastructure devices.
• Provide physical access to vendors on demand for site/communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Manage Power Shut‑Down maintenance activities, including shutting down network devices and servers in the Data Center.
• Printer Management/usage monitoring and coordinate with vendors to ensure print services continuity.
• Co‑ordinate cable patching with vendors or enable on demand.
• Ensure basic network connectivity (LAN), Wi‑Fi access/Video Tandberg/Printer/Voice – availability at site.
• Apply advanced troubleshooting/problem‑solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support/management.
• Manage IT asset lifecycle management for the location/region, including asset collection coordination with vendors, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Support overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab or distribution center IT equipment (including scanners, printers, rugged tablets, PCs attached to test equipment).
• Have advanced communications skills to work with multiple teams and/or OEMs on high‑priority issues.
• Knowledge/Understanding of GMP and GxP.
• Experience working in a Clean Room environment and/or manufacturing environment.
• Strong focus on quality and attention to detail.

Job Qualifications

• Strong analytical/troubleshooting skills.
• Strong communication skills.
• Strong understanding of MS Windows operating systems.
• Strong working knowledge of MS Office and basic business applications.
• Strong customer support skills.
• Minimum 2 years of desk‑side support services.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of macOS & iOS environments & administration.
• Advanced understanding of the macOS imaging & endpoint deployment process.
• Basic understanding of policies, user certificates, and keychains design, management, and deployment.
• Advanced knowledge of mobile device support.

Education

• Diploma or degree in IT.
• ITIL and/or any other additional certification preferred.

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Information Technology

Industries

• IT Services and IT Consulting