Product Success Manager

Working at Infobip means being part of something truly global.

With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform.

But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently.

Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Product Success Manager, you will play a key role in driving the commercial success and adoption of dedicated products and services across global markets.

You will work closely with regional sales teams, product stakeholders, and marketing to identify growth opportunities, improve pipeline performance, and strengthen go-to-market execution.

In this individual contributor role, you will combine commercial insight, product knowledge, and cross-functional collaboration to support market penetration and revenue generation.

You will join a team focused on enabling customer-facing teams, removing blockers, and turning market insights into actionable strategies.

• What you’ll do
• Drive commercial performance and support the achievement of targets for dedicated products and services
• Enable global sales teams through product knowledge sharing, sales support, and customer-facing collaboration
• Define and execute go-to-market strategies and customer segmentation plans to support product growth
• Identify market opportunities and partner with regional and HQ teams to address blockers and improve adoption
• Monitor pipeline creation, velocity, and conversion, while supporting initiatives to remove roadblocks
• Collaborate with sales, revenue, marketing, and product teams to align priorities and identify new growth areas
• Attend strategic customer meetings and support Account Executives, Customer Growth Executives, and Customer Success Executives during engagements
• What makes you a strong fit
• Bachelor’s degree in business, technical studies, or a related field
• 3–5 years of relevant professional experience
• Previous experience in, or interest in learning more about, the telecommunications or technology industry
• Strong analytical and problem-solving skills with a structured and systematic approach
• Fluent in English, both spoken and written
• Strong communication and stakeholder management skills
• Proactive mindset with the ability to adapt to evolving business challenges and recommend actionable ideas
• Good knowledge of MS Office tools, especially Excel
• Interest in technology and adoption of AI in everyday work
• Why you’ll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
• While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
• Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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