IT Support Specialist (USA Maryland) m/f/d 100%

h3Jobbeschreibung /h3 ul liProvide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems /li liHandle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland) /li liDocument the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland) /li liManage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland) /li liSupport testing, implementation, training, and documentation for customizations, releases, and new features /li liMonitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners /li liCollaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams /li liCoordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter /li liCoordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter /li liDocument requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page /li liA degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role /li liPractical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment /li liAbility to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues /li liAbility to prioritize work tasks and handle multiple assignments with a sense of urgency /li liStrong written and verbal communication skills, including when communicating with non-IT users /li liMicrosoft Dynamics 365 Business Central /li liBasic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices /li liExperience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus /li liStrong customer service orientation with a user-focused mindset /li liAbility to work independently on-site while collaborating with international teams /li liExcellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus /li /ul h3Jobbeschreibung /h3 ul liProvide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems /li liHandle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland) /li liDocument the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland) /li liManage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland) /li liSupport testing, implementation, training, and documentation for customizations, releases, and new features /li liMonitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners /li liCollaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams /li liCoordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter /li liCoordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter /li liDocument requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page /li /ul h3Stellenanforderungen /h3 ul liA degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role /li liPractical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment /li liAbility to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues /li liAbility to prioritize work tasks and handle multiple assignments with a sense of urgency /li liStrong written and verbal communication skills, including when communicating with non-IT users /li liMicrosoft Dynamics 365 Business Central /li liBasic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices /li liExperience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus /li liStrong customer service orientation with a user-focused mindset /li liAbility to work independently on-site while collaborating with international teams /li liExcellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus /li /ul pbThis position is intended to be primarily on-site at the office. Working from home one day a week is possible. /b /p pYou can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us. /p pbINFORS HT /b /p pJennifer Ramde /p pHR Administrative Specialist /p #J-18808-Ljbffr