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- Aufgaben: Support users with applications and OS, troubleshoot issues, and provide training.
- Arbeitgeber: Join a dynamic IT services company focused on innovative solutions.
- Mitarbeitervorteile: Enjoy a permanent contract, international training, and transparent promotion opportunities.
- Warum dieser Job: Be part of a relaxed team atmosphere and make international connections while growing your skills.
- Gewünschte Qualifikationen: Experience in customer-focused support, especially with Windows 7, 10, and MS Office 365.
- Andere Informationen: Entry-level position with full-time hours in a collaborative environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Responsibilities:
- Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
- Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring : Monitor and address performance-related issues.
- User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.
- Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
Requirements:
- Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
- Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
- Windows 7 & 10 Support : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- Windows 10 and MS Office 365 : Demonstrable experience supporting Windows 10 and MS Office 365.
- Provide EUC activities as part of TAF scope under onsite services.
- Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment.
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
We offer to the candidates:
- Offer Permanent contract.
- Use of the international training database, which always has the latest training available.
- Transparent promotion opportunities.
- Relaxed team atmosphere.
- Opportunity to make international contacts.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Information Technology Support Specialist Arbeitgeber: Infosys BPM Limited
Kontaktperson:
Infosys BPM Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Information Technology Support Specialist
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, especially System Centre Configuration Manager (SCCM) and Microsoft Office 365. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Practice your diagnostic troubleshooting skills by setting up a home lab environment. This will help you gain practical experience in resolving issues related to end-user computing devices, which is crucial for this role.
✨Tip Number 3
Network with professionals in the IT support field through platforms like LinkedIn. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully resolved incidents or provided user training. Being able to share specific examples will demonstrate your customer-focused support experience and problem-solving abilities.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Information Technology Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Information Technology Support Specialist position. Understand the key responsibilities and requirements, especially focusing on customer support and incident resolution.
Tailor Your CV: Customize your CV to highlight relevant experience in end-user computing support, particularly with Windows 7, 10, and MS Office 365. Emphasize any previous roles that involved troubleshooting and user training.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving skills. Mention specific experiences where you successfully resolved incidents or provided user training.
Highlight Collaboration Skills: In your application, emphasize your ability to collaborate with colleagues and third-party vendors. Provide examples of how you've worked in teams to enhance service delivery or resolve issues.
Wie du dich auf ein Vorstellungsgespräch bei Infosys BPM Limited vorbereitest
✨Show Your Customer-Focused Mindset
Emphasize your experience in customer support roles. Be ready to share specific examples of how you've successfully resolved user issues and improved their experience.
✨Demonstrate Technical Proficiency
Prepare to discuss your knowledge of Microsoft products, especially Windows 7, 10, and MS Office 365. Highlight any hands-on experience you have with System Centre Configuration Manager (SCCM) and how you've used it in past roles.
✨Be Ready for Diagnostic Troubleshooting Scenarios
Expect questions that test your problem-solving skills. Practice explaining your thought process when diagnosing and resolving technical issues related to end-user computing devices.
✨Highlight Collaboration Skills
Since the role involves working closely with colleagues and vendors, be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals or resolve complex issues.
