IT Specialist

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client, we are looking for a well-organized, ambitious individual.

About the Position:

This role provides end-user support on-site, maintains hardware, and fixes technical problems. The position involves providing first-time resolution by troubleshooting and diagnosing or escalating faults to service desk managers, incident & problem managers, and coordinating with remote teams for technical issues to investigate and resolve.

Responsibilities:

1. Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
2. Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
3. Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
4. Performance Monitoring: Monitor and address performance-related issues.
5. User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
6. Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
7. Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.

Required skills:

1. Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
2. German & English language proficiency.
3. Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
4. Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
5. Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

Job Type: Full-time

Pay: 39.000,00€ – 42.000,00€ per year

Application Deadline: 14/10/2024

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