Technischer Support

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly challenge conventions, our motto remains unchanged: Everyone deserves a chance to grow!

Role: Onsite Support Engineer

Role Designation: Process Specialist

Location: Demmin, Germany

Key responsibilities:

• Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
• Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring : Monitor and address performance-related issues.
• User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.
• Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.

Requirements:

• Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
• Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
• Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
• Windows 7 & 10 Support : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
• Windows 10 and MS Office 365 : Demonstrable experience supporting Windows 10 and MS Office 365.
• Provide EUC activities as part of TAF scope under onsite services.
• Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment.
• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
• Great communication skills.
• German & English language proficiency.

We offer to the candidates:

• Permanent contract.
• Use of the international training database, which always has the latest training available.
• Transparent promotion opportunities.
• Relaxed team atmosphere.
• Opportunity to make international contacts.

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