Overview
In this role you lead SAP CRM Service and/or S/4HANA Service implementations within a Greenfield transformation, driving design, configuration, testing, and deployment of Service Management processes. You collaborate with business stakeholders and cross-functional SAP teams to enable end-to-end integration across CRM, Field Service, Sales, Finance, Procurement, and Supply Chain. You will advocate SAP best practices, guide workshops, and ensure adoption while staying current with S/4HANA Service capabilities. This is a high-impact consulting role at Infosys, shaping future-service delivery.
Verantwortungsbereiche
- Lead design, configuration, testing, and deployment of Service Management processes in SAP CRM Service / S/4HANA Service
- Serve as SPOC for service-related topics in greenfield S/4HANA implementation, coordinating stakeholders, customers, project teams, onsite/offshore consultants, and vendors
- Gather requirements, perform business blue printing, realization, and integration tasks; ensure solutions align with SAP Best Practices
- Create functional/technical specifications, configuration, and training materials; support end-user training
- Troubleshoot Production Support issues and document bespoke developments
- Stay up-to-date with new capabilities in S/4HANA Service and related SAP modules
- Configure solutions across CRM Service or S/4HANA service areas; work with CRM WebUI, BADI/BAPI/IDOC objects
- Possibly leverage SAP FSM, Service Cloud, Sales Cloud, or SAP CX solutions; design integrations using SAP BTP
Zentrale Anforderungen
- Experience in SAP CRM Service module and/or SAP CS
- Implementation experience in S/4 Service Module
- Expertise in requirement gathering, blue printing, realization, integration, testing and deployment
- Ability to lead workshops and create training content
- Strong communication and stakeholder management skills
- Knowledge of CRM WebUI enhancements and technical objects (BADI,BAPI,IDOC)
- Ability to document developments and support production issues
- Willingness to stay current with SAP S/4HANA Service capabilities
- Strong communication and presentation skills
- Stakeholder management
- Leadership and workshop facilitation
- SAP CRM Service
- SAP CS
- S/4HANA Service
Lead Consultant - SAP CRM Service / S4HANA Service (m/w/d) in Ludwigsburg Arbeitgeber: Infosys Technologies
Infosys ist ein hervorragender Arbeitgeber, der eine dynamische und inspirierende Arbeitsumgebung bietet, in der Ideen gedeihen können. Mit einem starken Fokus auf Mitarbeiterentwicklung und kontinuierlichem Lernen, unterstützt das Unternehmen seine Angestellten dabei, ihre Karriere voranzutreiben und innovative SAP-Lösungen zu gestalten. Die vielfältigen Standorte in Deutschland, darunter Berlin und München, bieten nicht nur attraktive Arbeitsbedingungen, sondern auch die Möglichkeit, in einem inklusiven und nachhaltigen Umfeld zu arbeiten.
