For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.
In this role, you will be responsible for the strategic success of a portfolio of key enterprise customers. You will drive customer adoption, measurable business value, and long-term customer success by developing strategic plans, coordinating internal resources, and building strong relationships with senior stakeholders.
Location: Munich, Germany
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract
Remote: Remote work within Germany may be possible, subject to confirmation
Your Responsibilities:
- Own the overall customer success strategy for a portfolio of strategic enterprise customers
- Develop and manage customer success plans with clear objectives, measurable outcomes, and business impact
- Drive adoption of enterprise technology solutions and demonstrate customer value using data and business insights
- Build trusted relationships across customer organizations, including senior and executive stakeholders
- Act as the central point of contact throughout the customer lifecycle and coordinate internal teams to deliver an excellent customer experience
- Identify customer risks and proactively develop and implement recovery plans
- Advise customers on industry trends, digital transformation opportunities, and innovative technology use cases
- Represent the voice of the customer internally by sharing strategic feedback, use cases, and customer needs
- Contribute to Customer Success best practices, thought leadership, and continuous improvement
Your Profile:
- 10+ years of experience in Customer Success, Account Management, Consulting, or a related field within SaaS and/or digital technology
- Proven experience managing strategic enterprise customers and driving measurable business outcomes
- Strong understanding of enterprise technology environments and digital transformation
- Experience working with large organizations and managing complex, cross-functional programs
- Proven ability to lead discussions and presentations with C-level and executive stakeholders
- Excellent consulting, communication, presentation, conflict-resolution, and relationship-building skills
- Strong organizational and program management abilities with the ability to manage multiple priorities in a fast-paced environment
- Ability to build strong relationships and influence stakeholders across different teams and organizational levels
- Business-fluent German and English; French is a plus
- Willingness to travel approximately 30%
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Kontaktdaten:
Infotree Global Solutions Inc. Recruiting-Team
