Senior Customer Success Manager (m/f/d)

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.

In this role, you will manage a portfolio of large enterprise customers and help them achieve strong adoption, business value, and long-term success. You will work closely with customers and internal teams, proactively identify risks and customer needs, and coordinate different stakeholders to deliver the right solutions and customer outcomes.

Location: Munich or Hamburg, Germany (Hybrid or remote within Germany)
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract

Your Responsibilities:

• Manage a portfolio of approximately 10–15 large enterprise customers, primarily in Germany

• Build strong, long-term relationships with key customer stakeholders

• Proactively engage with customers to understand their needs, challenges, and business priorities

• Drive customer adoption and help customers realize measurable business value

• Identify customer risks, including renewal risks, and proactively develop solutions and action plans

• Coordinate closely with internal teams to address customer needs and deliver the right solutions

• Act as a central point of contact and ensure strong communication across different teams

• Use customer and business insights to identify areas for improved adoption and value

• Support customers with digital transformation initiatives and relevant technology use cases

• Represent the voice of the customer internally and share feedback, use cases, and customer needs

• Contribute to Customer Success best practices and continuous improvement

Your Profile:

• Experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or a related field

• Experience working with large enterprise customers, ideally within a technology, SaaS, software, or digital environment

• Strong experience managing customer relationships and coordinating multiple stakeholders

• Ability to understand customer needs and translate them into practical solutions and business outcomes

• Strong communication, consulting, presentation, and relationship-building skills

• Ability to work effectively across multiple internal teams and manage different priorities

• Proactive mindset with a strong focus on customer adoption, value, and long-term success

• Experience working with senior stakeholders is a plus; C-level experience is not required

• Good understanding of enterprise technology and SaaS environments; deep technical expertise is not required

• Business-fluent English is required

• German is a plus; French is an additional advantage

• Willingness to travel approximately 30%, mainly within Germany