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- Aufgaben: Support and train clients in financial markets via phone and email.
- Arbeitgeber: Join Infront, a dynamic company blending innovation with a collaborative culture.
- Mitarbeitervorteile: Enjoy flexible work schedules, training investments, and generous leave days.
- Warum dieser Job: Be part of an international team, working with cutting-edge technology and contributing ideas.
- Gewünschte Qualifikationen: Higher education in Finance or IT; strong communication skills in German and English.
- Andere Informationen: Experience in financial software is a plus; passion for customer service is essential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the Role
Are you motivated by overcoming challenges? Do you aim to go beyond the bounds of your best? At Infront we are always learning, succeeding and striving to be in front. We foster a culture of collaboration and trust, and believe that our success is built upon our ability to work together as a team, share ideas, and support each other in achieving our goals. You will join a team of international colleagues, based across Germany, UK, Norway and Sweden. In a varied and exciting role, you will apply your knowledge of the financial markets, technical skills and customer service skills to our financial professional clients and prospects. As you gain hands-on expertise with our products you will also have opportunities to work with other departments to contribute in the areas of product development, sales and other cross-functional projects.
Your responsibilities:
- Conducting customer support and training for banks, brokerages and Infront's direct customers through telephone and email
- Collaborating with Sales to provide excellent service to our users
- Contributing to projects on the client services team
- Contributing to cross-functional team projects
- Testing newly developed Infront product features
- Running webinars for new and existing users
- Providing constructive feedback to help develop Infront's software solutions
Who you are
- You have a higher education degree (preferably within Finance or IT)
- Financial market experience, preferably gained within a financial software company would be a plus
- Excellent German- and English written and verbal communication skills
- Strong presentation skills
- Good general computer skills
- Analytical and proactive approach to problem solving
- Ability to work under pressure when required
- A genuine enthusiasm and a capacity to learn new things in the financial markets
- Comfortable working independently, or as part of a team to achieve results
- Ready to assume responsibility and take initiative
- Passionate about working with cutting edge technology
- Motivated to provide superb customer service (both internally and externally)
Why join Infront?
Infront offers exciting projects in an innovative and international environment, with up-to-date systems and new technologies that are unique in Europe. We have a professional work culture and an environment with a start-up character, with the advantage of being an established company. You will have the freedom to contribute your own ideas and will be given the opportunity to develop professionally and personally. We have a team-oriented and dynamic working environment with flat hierarchies and very good long-term career opportunities.
An insight into our corporate benefits:
- Ample annual leave days
- Discounted Deutschlandticket for public transit
- JobRad
- Enhanced contribution to company pension scheme
- Ongoing investment in training and skill development
- Adaptable work schedule options
Customer Support Consultant Arbeitgeber: Infront
Kontaktperson:
Infront HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Consultant
✨Tip Number 1
Familiarize yourself with the financial markets and the specific products offered by Infront. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in both German and English. Since the role requires excellent verbal and written communication, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your analytical skills and proactive approach.
✨Tip Number 4
Research Infront's company culture and values. Understanding their emphasis on collaboration and innovation will help you align your answers during the interview and show that you're a good fit for their team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Consultant
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and knowledge of financial markets. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed, such as conducting customer training or collaborating with sales teams.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your proficiency in both German and English, especially in written form.
Highlight Problem-Solving Abilities: In your application, include instances where you've successfully solved problems under pressure. This will show your analytical and proactive approach, which is essential for the Customer Support Consultant position.
Wie du dich auf ein Vorstellungsgespräch bei Infront vorbereitest
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Your Financial Knowledge
Since the role involves working with financial markets, be prepared to discuss your understanding of these markets. Highlight any relevant experience or education in finance or IT that showcases your expertise.
✨Prepare for Technical Questions
Expect questions related to technical skills and software solutions. Brush up on the products and services offered by Infront, and be ready to discuss how you can contribute to product development and testing.
✨Emphasize Team Collaboration
Infront values teamwork, so be sure to highlight your ability to work collaboratively. Share examples of successful projects you've worked on with others, and how you contributed to achieving common goals.