Customer Order Manager (d/f/m)

Customer order manager (d/f/m) Referenz-Nummer: 10435938 Gestalten Sie mit uns die Zukunft der Luft- und Raumfahrt! 🚀 Als spezialisierter Personaldienstleister in dieser Branche bieten wir Ihnen die Möglichkeit, mit unserem angesehenen Partner Airbus Operations GmbH in der wunderschönen Region Hamburg zu arbeiten. Machen Sie den nächsten Schritt in Ihrer Karriere als Customer order manager (d/f/m) und werden Sie Teil eines innovativen Teams, das wegweisende Projekte vorantreibt. Ihre Aufgaben The jobholder (d/f/m) will work as Customer Order Manager in the Repair, Lease & Exchange Order Management Team. ● Act as the central point of contact for the repair of Airbus Proprietary Parts Repair, Lease and Exchange Services as well as for questions of Satair's worldwide customers and the respective repair stations ● Manage customers' Repair, Lease and Exchange Orders & Conversion while closely monitoring that the suppliers and repair stations conform to contractually agreed obligations based on key performance indicators (KPIs) ● Act as the direct contact for customers (Airlines & MROs, Maintenance Repair and Overhaul Organizations) regarding process status, commercial issues and AOG (Aircraft On Ground) inquiries and orders ● Analyze customer-specific problems and complaints as well as coordinate the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain (end-to-end process) ● Ensure daily communication with the repair stations to guarantee the performance targets of the open orders in terms of time, costs & quality ● Provide customers with comprehensive and timely information and communication regarding the status of the component repairs and alternative service solutions ● Monitor closely the supply chain upstream (suppliers & repair stations) and downstream (customers) concurrently as an end-to-end process ● Support purchase and sales processing and material process management of AIRBUS proprietary parts ● Prepare performance reports when required, reflecting: New, closed and open claims, Shop Processing Time (SPT), Turn-Around-Time (TAT), Action tracker ● Lead and support projects for improvements and future way of working ● Forecast and support of the timely transfer of piece parts for individual repair stations, and thus, making a significant contribution to the fulfillment of delivery times towards external customers of the Satair Repair Organization Persönliche Anforderungen: ● Good intercultural understanding ● High Customer orientation and responsiveness ● Good communication skills to ensure effective information flow ● High level of responsibility, resilience, and organizational skills Ihr Profil ● Mindestens Bachelor in Betriebswirtschaft oder ● Mindestens Bachelor in Technisches Studium oder ● Mindestens Bachelor in Wirtschaftsingenieur oder ● Mindestens Bachelor in Wirtschaftswissenschaften Berufserfahrung ● Grundkenntnisse Disposition / Materialbeschaffung oder ● Minimale Kenntnisse Kundenservice/ Customer Service oder ● Minimale Kenntnisse Lieferantenmanagement oder ● Projektmanagement oder ● Minimale Kenntnisse Prozessverbesserung IT ● Grundkenntnisse in MS-Excel ● Grundkenntnisse in MS-Office ● Minimale Kenntnisse in SAP Sprachkenntnisse ● Gute Kenntnisse in Englisch Sonstige Fähigkeiten ● Google Workspace ● French, German and Spanish would be an advantage Unser Angebot ● Sicherheit durch einen unbefristeten Arbeitsvertrag ● Vielfältige Arbeitszeitmodelle zur individuellen Gestaltung angepasst an Ihre Lebenssituation ● Attraktive Bezahlung nach angelehnt an den Tarifvertrag der IG Metall ● 30 Tage Jahresurlaub ● Möglichkeit auf Home-Office in Absprache mit dem jeweiligen Fachbereich ● Firmenfitness mit EGYM Wellpass ● Vielfältige Angebote und Rabatte über "Corporate Benefits" ● Umfassende Betreuung während des Einstellungsprozesses und natürlich auch als Mitarbeiter/in