Client Support Engineer

Join us as Client Support Engineer and support our employees with state‑of‑the‑art IT equipment. Maintaining our laptop fleet and troubleshooting issues will be your daily business. You will be part of the Officeservices team, which provides everything our employees need, from paper clips to laptops. Occasionally, you will help with non‑IT tasks such as supporting events, receiving parcels or welcoming guests.

Responsibilities

• Manage Windows and MacOS clients, software and users within a hybrid Microsoft environment (Entra ID, Active Directory, Intune).
• Maintain on‑site IT equipment (Teams Rooms, hybrid work setups).
• Optimize and automate processes to promote self‑service and enable the Service Desk to solve standard issues and requests (PowerShell, Intune).
• Support the team at the Service Desk and work on projects with other teammates.
• Operate audio, video and streaming equipment; manage AV systems (KNX, DMX, RTSP, Home Assistant) if interested.

Qualifications

• Professional experience: at least 1 year in relevant fields.
• Theoretical background: completion of training as \“Fachinformatiker\“ or similar.
• Communication skills: fluent English & German; overall communication skills are mandatory to foster professional collaboration.
• Self‑organization: work independently, structure tasks, and set clear priorities in a fast‑paced, dynamic environment.
• Passion: bring a strong willingness to learn new skills and embrace new opportunities.

Benefits

• Learning opportunities: excellent training and development options, e‑learning, hard‑ or soft‑skill trainings from our InnoVersity or industry conferences.
• Outstanding benefits: 28 vacation days, a sabbatical, mobile device, contribution to public transport ticket, and more.
• Flexible working hours: trust‑based schedule and active breaks (table tennis, gym, rooftop terrace).
• Food & drinks: free drinks, fresh fruit, meals prepared by the in‑house canteen, or those you cook in employee kitchens.
• Dynamic people: work in an agile multicultural team that actively optimizes processes.
• Creative processes: atmosphere that empowers creative thinking and strong results.
• Team of specialists: shape the success story of InnoGames and be part of an international team of professionals.
• Company events: regular events such as wine tasting, cooking, paintball, barbecue together on our rooftop terrace.

InnoGames is one of the leading German developers and publishers of mobile and browser games and a certified Great Place to Work®. Founded in 2007, the Hamburg‑based company is now part of Modern Times Group (MTG) and employs about 350 people from 40 nations. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, and continues to expand its game portfolio.

Excited to start your journey with InnoGames and join our team as Client Support Engineer? We look forward to receiving your application along with your salary expectations and earliest possible start date through our online application form. Sandra Wandschneider would be happy to answer any questions you may have.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Computer Games