Account Director - DACH

What You Will Do

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
• Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders and reach NPS targets ensuring best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team with success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

What You Will Need

• Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Experience negotiating and navigating contracts and legal discussions.
• Be a self‑motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking, both English and German.
• High sense of responsibility and accountability.

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility‑based "ESOP" and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose‑driven social impact projects.
• From global retreats to team‑building activities, expect year‑round events that turn into lifelong memories.

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.