What You Will Do
- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross-sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Consistently forecast monthly and quarterly performance.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
- Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
- Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints.
- Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
- Ensure Customer Success realization is achieved and recognized across key stakeholders and reach NPS targets ensuring best customer experience and success recognition.
- Achieve customer advocacy goals with the marketing team with success stories and testimonials.
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.
What You Will Need
- Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Experience negotiating and navigating contracts and legal discussions.
- Be a self‑motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.
- Passion for testing, measuring, and improving outreach and follow-up effectiveness.
- Strong communication skills in both writing and speaking, both English and German.
- High sense of responsibility and accountability.
What We Offer
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility‑based "ESOP" and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose‑driven social impact projects.
- From global retreats to team‑building activities, expect year‑round events that turn into lifelong memories.
We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
