Customer Success Manager - Germany

• You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer\’s adoption of our technology.
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted adviser relationship that ensures our customer\’s overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

What we expect from you?

• A university degree in Business, Marketing, Engineering, or related fields.
• To have, to some extent, digital marketing related experience in a customer-oriented position.
• Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level.
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow up effectiveness.
• The ability and flexibility to work in a fast-paced startup environment.
• Solid understanding of basic web concepts and digital marketing.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• A chance to work in an international, diverse, and inclusive environment.
• Access and opportunity to gain a limitless network all over the globe.
• A chance to become a Shareowner with the \“Shareowner System\“ that we offer to all Insiders who meet certain criteria.
• To be part of an industry that’s shaping the future of customer experiences.
• Competitive compensation packages.
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
• Weekly training on our Sales University where we host industry leaders.
• Access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• Space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
• The infamous team activities that are bursting with fun.

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