Customer Success Manager - Germany

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic . Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards .

When our team founded Insider, they sought to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact across 27+ countries.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Job Description

• You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service.
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted adviser relationship that ensures our customer\’s overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

What we expect from you?

• A university degree in Business, Marketing, Engineering, or related fields.
• Digital marketing related experience in a customer-oriented position.
• Ability to collaborate and build strong relationships with customers, especially at the executive level.
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.
• Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow-up effectiveness.
• The ability and flexibility to work in a fast-paced startup environment.
• Solid understanding of basic web concepts and digital marketing.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• A chance to work in an international, diverse, and inclusive environment.
• Access and opportunity to gain a limitless network all over the globe.
• A chance to become a Shareowner with the \“Shareowner System\“ that we offer to all Insiders who meet certain criteria.
• To be part of an industry that’s shaping the future of customer experiences.
• Competitive compensation packages.
• Access to many hard and soft skills training to help you improve and challenge yourself.
• Weekly training on our Sales University where we host industry leaders.
• Access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• Space to share your skills, and even deliver pieces of training and workshops if you wish.
• The infamous team activities that are bursting with fun.
• No Dress Code!

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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