You make sure our customers truly live their quality processes, not just document them. You own customer onboarding and long-term customer success end-to-end, serving as the trusted advisor between life sciences quality teams, technical configurations, and our product team.
Activities
- You lead customer communication from kickoff to go-live
- You run the project, managing timelines, stakeholders, and dependencies
- You configure Playbook for the customer: templates, steps, conditional visibility, and picklists.
- You use AI agents as tools to work faster and more precisely
- You own your customers end to end, including post go-live
- You report directly to the COO and Co-Founder
Requirements
- Experience in quality management in life sciences, ideally Pharma and/or MedTech (e.g. ISO 13485, GxP)
- Strong process logic: you think in conditions, dependencies, and workflows
- Hands-on mentality: you don’t wait for instructions, you act
- Experience in customer projects, implementation, or consulting
- Business-fluent in German and English, both are a must
Team
You’ll join a team of 5 highly motivated colleagues with daily exchange as needed. Challenges are discussed and aligned together, nobody works in a vacuum.
Implementation Manager - eQMS in München Arbeitgeber: Instaffo GmbH
Als Arbeitgeber bieten wir dir die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf Eigenverantwortung und Teamarbeit setzt. Unsere offene Unternehmenskultur fördert den Wissensaustausch und die persönliche Weiterentwicklung, während du an spannenden Infrastruktur- und Security-Projekten arbeitest. Zudem hast du die Chance, dich zum Deputy Architect weiterzuentwickeln und deine technischen Fähigkeiten in einem unterstützenden Team auszubauen.
