Customer Success Manager in Berlin

You are interested in the position as Customer Success Manager at Resourcly GmbH?

Please note that this position requires work authorization for Germany.

Language: German - Fluent (C1), English - Fluent (C1)

Requirements

• 2-5 years of experience in management consulting or a B2B SaaS startup in a customer-facing or commercial role
• Structured, hypothesis-driven problem-solving skills with the ability to develop clear action plans
• Strong executive communication and presentation skills to engage and influence VP and C-suite stakeholders
• Proven ability to build and present compelling business cases and ROI models
• CRM discipline and operational rigor, including experience with tools like Attio
• Ability to manage a portfolio of complex accounts in long-cycle, multi-stakeholder enterprise environments

Activities

• Own onboarding end-to-end: Drive customers from contract signature to go-live with implementation plans, kickoffs, and discovery sessions that deliver time-to-value within 60-90 days
• Be the trusted advisor: Serve as primary point of contact for strategic accounts and build deep relationships with champions, end-users, and decision-makers across supply chain, procurement, operations, IT, and finance
• Educate customer leadership: Coach executives on AI adoption, organizational change management, and best practices for transforming shared inventory operations
• Prove value continuously: Run business reviews and executive presentations against customer-defined KPIs, monitor health scores and usage signals, and lead structured interventions before accounts go at risk
• Own renewals and expansion: Identify upsell and cross-sell opportunities, build ROI-based business cases, and exceed quarterly growth targets
• Shape the product and the playbook: Translate customer insight into structured briefs that influence the roadmap, co-author the Customer Strategy playbook with Sales, Marketing, and Founders, and drive references, case studies, and advisory boards

Team

You will report directly to our CEO & Co-Founder, Helena, and work closely with the Founding Team, Product, Sales, and Marketing departments.

About The Company

Billions of USD worth of industrial inventory is wasted every year while resource scarcity and supply chain disruption puts manufacturing processes at risk. With Resourcly we are on a mission to empower manufacturers worldwide to transform parts inventory into profit. A frontrunner in advancing Industrial AI Resourcly is connecting manufacturers and partners by leveraging innovative technology ensuring low-risk, resilient supply chains and cost-effective procurement.