Senior ServiceNow Business Analyst

Overview

As a partner to prestigious companies in French‑speaking Switzerland, we are looking for a passionate and experienced Senior Service Now Business Analyst to join our team.

You will join a team of passionate professionals including project managers, architects, service managers, business analysts, and developers.

• Main Missions
• Support pre‑project phases by conducting studies, feasibility analyses, and workload estimates.
• Accompany projects during their design phase to ensure the quality of the proposed solutions.
• Design and maintain the product roadmap as well as the backlog, prioritizing standard software functionalities.
• Ensure the consistency of solutions with corporate standards and market best practices.
• Participate in the continuous improvement of processes, methods, and tools.

Essential Skills

• Minimum 5 years of confirmed experience in functional analysis on the Service Now platform.
• Expertise in App Engine and Customer Service Management (CSM) modules.
• Required Skills
• Advanced functional analysis and business architecture.
• Change management.
• Excellent written and oral communication skills, and ability to facilitate workshops and groups.
• Mastery of App Engine and CSM modules.
• Good understanding of databases, data modeling, and Service Now data models.
• Knowledge of software development processes and associated deliverables.
• Systemic vision and analytical capacity.
• Behavioral Skills
• Excellent analytical and problem‑solving skills.
• Leadership and ease of communication, and ability to take responsibility for a team.
• Appreciated Skills
• Experience with Service Now methodologies.
• Knowledge of BPM, ITIL, ISTQB best practices.
• Main Activities
• Conduct feasibility studies and cost estimates.
• Organize and facilitate workshops with stakeholders.
• Advise business and project teams on the best implementation approaches.
• Accompany projects in the design phase to ensure consistency, performance, and quality of developments.
• Conduct design reviews and ensure quality control of deliverables.
• Ensure technological monitoring and manage the roadmap as well as the backlog under the responsibility of the functional and technical design of the solutions.
• Coordinate exchanges with project teams, business lines, architects, and support teams.
• Identify and recommend areas for improvement on existing solutions.
• Participate in the creation of project deliverables (specifications, test plans, deployment, etc.).
• Participate in testing, deployment, and support phases.
• Ensure compliance with design, development, security, and quality standards.
• Provide regular reporting on work progress, identified risks, and associated actions.
• Provide support and expertise to project teams.
• Technical Environment
• Service Now
• Jira
• Xray
• Share Point
• i Server
• Figma
• Axure
• Location

The position is based in Geneva; local candidates are preferred.

Equal Opportunity Statement

Integraal Services is an equal opportunity employer.

We encourage applications from people of all backgrounds and origins, we value diversity and believe in an inclusive work environment, while respecting the laws and regulations in place.

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