As a partner of prestigious companies in French-speaking Switzerland, we are looking for a
Senior ServiceNow Business Analyst
(M/F)
who is passionate and experienced to join our dynamic team. You will join a team of passionate professionals including project managers, architects, service managers, business analysts, and developers. Main missions Support pre-project phases by conducting studies, feasibility analyses, and workload estimations. Support projects during their design phase to ensure the quality of proposed solutions. Design and maintain the product roadmap and backlog, prioritising the use of standard software features. Ensure solution consistency with company standards and market best practices. Participate in the continuous improvement of processes, methods, and tools. Education University of Applied Sciences or university degree in computer science, engineering degree from EPF or equivalent. Key skills Minimum 5 years of proven experience in functional analysis on the ServiceNow platform. Expertise in AppEngine and Customer Service Management (CSM) modules.
Senior ServiceNow Business Analyst (M/F)
Required skills Advanced functional analysis and business architecture. Change management. Excellent written and verbal communication skills. Facilitation of workshops and working groups. Mastery of ServiceNow AppEngine and CSM modules. Good understanding of databases, data modelling, and ServiceNow data models. Knowledge of software development processes and associated deliverables. Systemic vision and risk analysis capability. Behavioural skills Excellent analytical and problem-solving skills. Natural leadership and interpersonal ease. Resilience and adaptability. Autonomy and sense of responsibility. Team spirit and collaboration. Continuous improvement orientation. Appreciated skills Experience with Agile methodologies. ServiceNow certifications. Knowledge of ITIL best practices. BPM, BPMN or ISTQB certifications. Main activities Conduct feasibility studies and estimations. Organise and lead demonstrations for stakeholders. Advise business and project teams on best implementation approaches. Support projects during the design phase to ensure coherence, pooling, and quality of developments. Conduct design reviews and ensure quality control of deliverables. Maintain technological watch and manage the roadmap and product backlog. Take responsibility for the functional and technical design of solutions. Coordinate exchanges with project teams, business units, architects, and support teams. Identify and recommend improvement areas for existing applications. Participate in the preparation of project deliverables (test strategy, deployment, documentation, etc.). Participate in testing, deployment, and support phases. Ensure compliance with design, development, security, and quality standards. Provide regular reporting on work progress, identified risks, and associated actions. Provide support and expertise to project teams. Technical environment ServiceNow, Jira, Xray, SharePoint, iServer, Figma, Axure You demonstrate team spirit and good communication skills. Thanks to your organisational qualities, you are able to work independently. Rigorous and methodical, you stand out notably by your analytical and synthesis abilities. If you recognise yourself in this description, please send us your application by email (including CV, cover letter, copies of work certificates and diplomas). We look forward to meeting you! The position is based in Geneva; local applications are preferred. Working at IDS also means… Joining a company and a team for whom mutual support, professionalism, commitment, motivation, and good humour are essential and represent much more than just belonging to a workplace. It means joining an environment where each member plays an important role in collective success. We place great value on professionalism, focusing on work quality and respect for ethical standards. Commitment to our goals and projects fuels our dynamic, and we encourage every team member to fully invest in their role. Integraal Data Services is an equal opportunity employer. We encourage applications from people of all backgrounds and origins, value diversity, and believe in an inclusive work environment, while respecting applicable laws and regulations. We encourage you to apply if you meet the required criteria and to verify your eligibility according to current regulations.
jid248653faen jit0728aen jpiy26aen
Senior ServiceNow Business Analyst
(M/F)
who is passionate and experienced to join our dynamic team. You will join a team of passionate professionals including project managers, architects, service managers, business analysts, and developers. Main missions Support pre-project phases by conducting studies, feasibility analyses, and workload estimations. Support projects during their design phase to ensure the quality of proposed solutions. Design and maintain the product roadmap and backlog, prioritising the use of standard software features. Ensure solution consistency with company standards and market best practices. Participate in the continuous improvement of processes, methods, and tools. Education University of Applied Sciences or university degree in computer science, engineering degree from EPF or equivalent. Key skills Minimum 5 years of proven experience in functional analysis on the ServiceNow platform. Expertise in AppEngine and Customer Service Management (CSM) modules.
Senior ServiceNow Business Analyst (M/F)
Required skills Advanced functional analysis and business architecture. Change management. Excellent written and verbal communication skills. Facilitation of workshops and working groups. Mastery of ServiceNow AppEngine and CSM modules. Good understanding of databases, data modelling, and ServiceNow data models. Knowledge of software development processes and associated deliverables. Systemic vision and risk analysis capability. Behavioural skills Excellent analytical and problem-solving skills. Natural leadership and interpersonal ease. Resilience and adaptability. Autonomy and sense of responsibility. Team spirit and collaboration. Continuous improvement orientation. Appreciated skills Experience with Agile methodologies. ServiceNow certifications. Knowledge of ITIL best practices. BPM, BPMN or ISTQB certifications. Main activities Conduct feasibility studies and estimations. Organise and lead demonstrations for stakeholders. Advise business and project teams on best implementation approaches. Support projects during the design phase to ensure coherence, pooling, and quality of developments. Conduct design reviews and ensure quality control of deliverables. Maintain technological watch and manage the roadmap and product backlog. Take responsibility for the functional and technical design of solutions. Coordinate exchanges with project teams, business units, architects, and support teams. Identify and recommend improvement areas for existing applications. Participate in the preparation of project deliverables (test strategy, deployment, documentation, etc.). Participate in testing, deployment, and support phases. Ensure compliance with design, development, security, and quality standards. Provide regular reporting on work progress, identified risks, and associated actions. Provide support and expertise to project teams. Technical environment ServiceNow, Jira, Xray, SharePoint, iServer, Figma, Axure You demonstrate team spirit and good communication skills. Thanks to your organisational qualities, you are able to work independently. Rigorous and methodical, you stand out notably by your analytical and synthesis abilities. If you recognise yourself in this description, please send us your application by email (including CV, cover letter, copies of work certificates and diplomas). We look forward to meeting you! The position is based in Geneva; local applications are preferred. Working at IDS also means… Joining a company and a team for whom mutual support, professionalism, commitment, motivation, and good humour are essential and represent much more than just belonging to a workplace. It means joining an environment where each member plays an important role in collective success. We place great value on professionalism, focusing on work quality and respect for ethical standards. Commitment to our goals and projects fuels our dynamic, and we encourage every team member to fully invest in their role. Integraal Data Services is an equal opportunity employer. We encourage applications from people of all backgrounds and origins, value diversity, and believe in an inclusive work environment, while respecting applicable laws and regulations. We encourage you to apply if you meet the required criteria and to verify your eligibility according to current regulations.
jid248653faen jit0728aen jpiy26aen
Senior ServiceNow Business Analyst (M/F) Arbeitgeber: Integraal Data Services
Notre entreprise, située à Genève, est un employeur de choix pour les professionnels de l'informatique, offrant un environnement de travail dynamique et collaboratif. Nous valorisons l'équilibre entre vie professionnelle et vie privée avec des horaires flexibles et la possibilité de télétravail, tout en garantissant des opportunités de développement professionnel au sein d'une équipe technique soudée. Rejoindre notre enseigne, c'est participer à une transformation digitale passionnante dans un cadre prestigieux, tout en bénéficiant d'avantages compétitifs et d'une stabilité à long terme.
