Commercial & Service Director – Semiconductor (EMEA)

Our client is a global leader in critical equipment for semiconductor manufacturing. Their systems keep some of the world's most advanced chip fabs running, and their service teams work on site with major chipmakers every day. They are part of a large international engineering group with a strong reputation for quality, safety and long-term investment in its people.This is a permanent, senior and hands-on leadership role running the semiconductor service business across EMEA. The region covers nine countries, from Ireland through Central Europe to Israel. You will lead a team of around 180 people, with field service teams in eight of those countries.You will own a service business of around $80M, with a clear plan to grow it to $100M within the next couple of years. The organisation has recently been restructured. This is the moment for someone to take it to the next level and put their own stamp on it.You will also lead real change. The business is moving towards outcomes-based contracts, where customers pay for performance and uptime rather than engineer hours and parts. Decisions will be increasingly driven by data. You will sit on the EMEA senior leadership team.Because the team is spread across the region, there is flexibility on where you are based. Germany and Ireland are particularly well placed, and other European locations will be considered.This is not a distant, high-level role. You will be out with your teams and customers regularly, with around 30–40% of your time spent travelling between sites across the region. It's the best way to understand the business, build trust and spot opportunities early. The wider team also comes together each quarter, rotating across locations.What you will be doingOwning full P&L and working capital accountability for semiconductor service across EMEAGrowing revenue and adding value beyond the current service offerNegotiating service contracts and building senior relationships with key customersDeveloping new outcomes-based contract models with sales, product and applications teamsMaking sure field and on-site service teams have the capability and capacity to deliver, safely and cost-effectivelySpending regular time on site with customers and field teams across EMEA, from Ireland to IsraelSpotting risks early and seeing the full commercial and operational pictureLeading and developing an experienced team of service and operations managersBuilding a diverse, inclusive and engaged team, with clear career paths and succession plansActing as a visible role model for health, safety and quality in high-risk customer environmentsWhat you will bringA background in aftersales or service management, ideally in capital equipment or semiconductorsA genuine mix of operational and commercial experience, including leading large teams and negotiating service contracts5+ years in senior management across multiple countriesA critical, detail-oriented mindset. You enjoy getting into the detail and know that's where problems and opportunities often sitLateral thinking and sound judgement on riskStrong communication and people leadership at scaleThe ambition to grow a business, not just maintain itAn engineering degree, or equivalent management experienceKnowledge of ISO 9001, ISO 14001 or ISO 45001 would be an advantageExcellent English. Another European language is a plusComfortable with 30–40% travel across EMEA, including regular overnight staysThis is a chance to lead a well-established, growing service business at a pivotal point. You will have real influence over strategy, customers and people, with the backing of a global group that invests in its teams. #J-18808-Ljbffr