Job Title: SAP BTP / Fiori Support
Work Location: Germany(Remote)
Contract: 1 Year with possible extension
Work Location: Germany
Job Purpose and primary objectives:
Provide L2 support for the BTP, Fiori, portal, and custom UI scope of the Grower Management operations model, with focus on 30+ custom user interfaces, SAP UI5 applications, BTP subaccount components, CAP Java services, HTML5 repository applications, Work Zone, Cloud Logging and Monitoring, OData/Gateway connectivity, identity-related access dependencies, and integration touchpoints. Support stable day-to-day operations by analyzing UI and cloud-application incidents, validating application and service dependencies, coordinating with ABAP, security, integration, and functional teams, and ensuring timely resolution or escalation of BTP/Fiori-related issues impacting business continuity.
Key responsibilities:
Analyze and resolve L2 incidents and service requests related to BTP, Fiori, portal, and custom UI applications within the Grower Management lifecycle, including SAP UI5 application issues, browser/debugging errors, Fiori launchpad navigation, tile/app visibility, OData/Gateway service failures, CAP Java service errors, application logs, BTP destination/connectivity issues, HTML5 repository deployments, Work Zone access or content issues, Cloud Identity and Customer Data Cloud dependencies, and interface touchpoints with external applications.
Validate incident details, reproduce UI/application issues, assess business impact, perform root-cause analysis, and classify issues as frontend defect, backend/OData dependency, authorization issue, destination/connectivity issue, BTP service issue, integration failure, data issue, configuration dependency, or new requirement. Work closely with GM functional lead, MM, PP/QM, FI/AP, ABAP, security, BASIS, CPI/API, integration, release, and testing teams to provide end-to-end issue resolution.
Support application monitoring, log analysis, smoke testing, regression testing, deployment verification, runbook updates, knowledge transfer, seasonal readiness, and escalation to L3/product teams where design, code, platform, or integration intervention is required.
Must Have Skills/Knowledge:
Strong SAP BTP, Fiori, and UI5 support expertise with hands-on experience in SAP UI5 troubleshooting, browser debugging, Fiori launchpad, catalogs/spaces/pages, OData/Gateway services, BTP subaccounts, CAP Java application support, HTML5 repository applications, destination/connectivity troubleshooting, Cloud Logging and Monitoring, application log analysis, deployment verification, and integration troubleshooting.
Practical L2/AMS support experience in incident triage, root-cause analysis, defect impact assessment, data and service validation, smoke testing, regression support, documentation, and stakeholder communication. Ability to analyze UI and cloud-application issues across integrated SAP functional, ABAP, security, and external application processes and work effectively with functional, technical, integration, BASIS, security, release, and testing teams in an ITIL-aligned support environment.
