Opportunity
As a Relationship Manager, Small Business, you will be a key member of the team leading the growth of our existing business at Fin. You will play a critical role in helping Fin’s small business customers achieve revenue growth and customer retention.
Responsibilities
- Build relationships with Fin’s small business customers ensuring revenue growth and customer retention
- Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
- Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
- Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
- Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
- Track and report all key metrics related to customer growth, retention and Fin product usage growth
- Engage in team development and mentoring
Qualifications
- 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth)
- 1+ years selling SaaS products
- Experience managing procurement processes
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem‑solving in a fast‑moving organization
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross‑functional teammates
Benefits
- Competitive salary and equity in a fast‑growing start‑up
- Catered lunch every weekday, plus a fully stocked kitchen
- Regular compensation reviews – we reward great work!
- Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated
- Flexible paid time off policy
- Healthcare stipend towards private health insurance for you and your partner/spouse
- MacBooks are our standard, but we also offer Windows for certain roles when needed
- #LI-Hybrid
