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International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
Location: Stuttgart
Travel: 50%
Contract: Full time, Permanent- Hybrid
We are looking for a Account Manager- Healthcare (known internally as a Provider Network Manager) to oversee our medical provider network in Germany. You will manage key provider relationships, coordinate all stages of the provider lifecycle, and act as the main point of contact for both internal and external stakeholders.
You will ensure providers are well-informed, compliant with program requirements, and supported to deliver outstanding care. This includes overseeing provider data accuracy, resolving issues, and implementing client-driven processes.
This is afrontline, provider-facing rolerequiring strong relationship management, operational understanding, and a solutions-focused mindset. You will engage directly with senior provider stakeholders to drive performance, resolve challenges, and improve service delivery.
Around 50% travel within Germany is required.
Key responsibilities
Manage a portfolio of healthcare providers and act as their main point of contact
Build strong relationships with providers to meet contract and service targets
Focus on medical record collection targets/ KPI's and provider network coverage
Support providers through onboarding, assessment, and ongoing participation in the network
Act as the escalation point for provider issues and resolve blockers to programme requirements
Work closely with internal teams to ensure the provider network meets client needs
Identify and onboard new providers where there are gaps in coverage
Keep provider information accurate and up to date across systems
Support providers with medical record submissions, including Electronic Health Records transfers
Identify recurring provider or client issues and coordinate solutions (e.g. claims, credentialing, site assessments)
About you
- Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
- Highly proficient in English (written and verbal)
- Highly proficient in German
- Proven experience in building strong and effective relationships with medical professionals at medicalinstitutions – including senior management levels
- Negotiation, conflict resolution, and presentation skills
- Dynamic and creative problem-solving abilities
- Own a car and willing to travel
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By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
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