Senior E-Commerce Operations Manager (m/f/d) – D2C & Global Supply Chain

Kurzbeschreibung

At Snapbuy, we are currently scaling our international D2C dropshipping business from 200 to 20,000 SKUs. Our vision: a highly efficient, small team that moves massive global volume through smart processes and system automation (Shopify Plus, Xentral ERP, n8n). We are looking for a Senior E-Commerce Operations Manager (m/f/d). You are the engine room of our growth. While we build the technological AI and automation systems in the background, you ensure that our day-to-day operations run at a world-class level. You take full ownership of our global supply chain, manage our external partners, and continuously optimize the customer experience.

Deine Aufgaben

• Global Sourcing & Supplier Development: You are our driving force in Asia. You source new products, negotiate firmly yet fairly, ensure quality control, and strategically develop our suppliers in China.
• End-to-End Supply Chain & Fulfillment: You are responsible for our gesamte logistics chain. You manage our 3PL partners, monitor lead times, optimize return processes, and negotiate freight and shipping contracts.
• Customer Service Setup & Agency Management: Customer service is a key part of the customer experience. You take ownership of our customer service setup, manage our external CS agency, and continuously develop quality standards and guidelines.
• KPI Monitoring & Performance Optimization: You establish clear structures. You analyze data on delivery times, returns, costs, and service metrics, identify inefficiencies, and proactively implement process improvements.
• Process Design for Automation: You identify manual bottlenecks within your operational scope and define requirements to automate these workflows together with our tech team (Shopify Plus, Xentral, n8n).

Dein Profil

• Professional Experience: At least 5 years of solid experience in D2C e-commerce, supply chain management, or operations in a high-growth environment.
• Negotiation Skills & China Expertise: You are highly experienced in sourcing and supplier communication (especially in Asia) and know how to consistently enforce quality and pricing targets.
• Partner Management: You have successfully worked with fulfillment providers (3PL) and customer service agencies and know how to manage them using KPIs.
• Tech Affinity & Data Mindset: You don’t code yourself but are confident using e-commerce systems (Shopify Plus, ERP software such as Xentral) and make decisions based on solid data analysis.
• Languages: Fluent in German and English. Mandarin skills are a strong plus.

Was wir Dir bieten

• Real Impact: From day one, you take full operational responsibility in a highly profitable and rapidly growing e-commerce company.
• Focus on What Matters: No unnecessary manual copy-pasting. We invest heavily in automation so you can focus on negotiations, strategy, and optimization.
• Flexibility & Trust: Work 100% remotely from anywhere in Germany or from our Munich office – we measure results (KPIs), not presence.
• Experience Scaling Firsthand: Grow with us to 20,000 SKUs and actively shape the operational structures of a global D2C player.

Über uns

Die Internet Up GmbH ist ein E-Commerce Unternehmen mit Fokus auf die Kreation, Entwicklung und Skalierung von Brands/Marken. Als D2C Unternehmen betreiben wir mehrere Online-Shops und nutzen Performance Marketing, um unsere Produkte gezielt an unsere Zielgruppen zu vermarkten. Unser Team ist jung, dynamisch und verfolgt einen Startup-Charakter. Unser Ziel ist es, innovative Marken und Produkte zu schaffen, die das Leben unserer Kunden bereichern und ihnen einzigartige Erlebnisse bieten. Wir sind leidenschaftlich, kreativ und immer auf der Suche nach neuen Herausforderungen, um unsere Position im E-Commerce-Markt weiter auszubauen. Was uns auszeichnet, ist unsere starke Unternehmenskultur, die von Teamarbeit, offener Kommunikation und einem dynamischen Umfeld geprägt ist. Bei uns sind alle Ideen willkommen und werden geschätzt. Wir legen großen Wert auf persönliche und berufliche Weiterentwicklung unserer Mitarbeiter und bieten ihnen vielfältige Möglichkeiten, ihre Fähigkeiten und Talente auszuleben und sich in einem motivierten Team zu entfalten. Starte mit uns gemeinsam durch und werde Teil unseres Teams!