Technical Account Specialist

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey.

Formed through the merger of Dose Spot, Arrive Health, and p Verify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability.

Overview

The Technical Account Specialist provides front‑line support to customers, physicians, and nurses, and their end users.

The focus is to remove friction in the prescribing process so clinicians can devote more time to patient care.

This role requires strong problem‑solving skills, clear communication, and a customer‑first mindset to deliver timely, effective resolutions.

Key Responsibilities

• Accept incoming phone support calls, support emails, and inbound support cases via the customer community portal.
• Work with customers to gather information, request pertinent details, and assess issues.
• Leverage tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
• Utilize available documentation to understand the Dose Spot software applications.
• Own specific client accounts to coordinate issue management and escalation engagement.
• What You’ll Bring
• Associate’s Degree in Software or a Technical related field; or equivalent experience with a minimum of two (2) years of Software/IT Support experience in a customer‑facing role.
• Proficient in the use of Microsoft Office Suite.
• Desire to assist with and improve troubleshooting documentation.
• Ability to utilize a case management tool to record detailed notes and manage customer communication (e. g., Salesforce, Service Now, Zen Desk).
• Strong problem‑solving skills.
• Excellent verbal and written communication and presentation skills.
• Ability to provide quick and accurate updates and solutions to customers.
• Detail oriented with the ability to multitask and manage time in a fast‑paced, ambiguous environment.
• Must be able to work independently while being a proactive team member.
• Core Competencies
• Knowledge & Application

Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks.

Complexity & Problem Solving

Works on assignments that are moderately difficult, guided by defined and documented processes.

May be expected to adapt solutions to other problems for related situations.

Encounters problems which are varied but generally similar.

Requires some fact finding in order to fully understand the issue and consider the most appropriate response.

Impact varies between immediate and short term (less than one year).

Scope of impact typically at the department or team level; wider impact in customer facing roles.

Financial accountability typically confined to awareness and management of cost in relation to own work.

Collaboration & Interaction

Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Accountable for quality and timeliness of own deliverables.

May be responsible for up‑skilling new team members.

Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.

• Working Conditions & Environment
• Fully remote role within the United States.
• Periodic travel (once or twice per year for company events).
• Operates in a fast‑paced, growth‑oriented, PE‑backed Saa S environment.
• Requires cross‑functional collaboration across Product, Sales and Customer Success.

Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote‑first environment.

Benefits

• Remote work environment with a flexible work schedule to encourage work‑life balance.
• Annual company offsite.
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave.
• Medical, dental, and vision insurance for you and your family, plus a company‑funded FSA & HSA (dependent on which medical plan you choose).
• 401(k) company match.
• One‑time workspace reimbursement to help you optimize your remote workspace.

Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation

• Offers Bonus.

The range indicates base compensation.

A bonus is also available.

The final offer will be based on the candidate’s skills and experience against the role they are being considered for.

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