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Responsibilities<\/b><\/h3>Lead and manage<\/b> the First and Second Level IT Support teams, acting as the key interface to Senior Management<\/b>.<\/p><\/li>Drive an automation -first mindset<\/b>, ensuring standard workflows and common queries are resolved automatically before they impact productivity.<\/p><\/li>Collaborate closely<\/b> with Level 3 AIOps and Platform Engineering teams to integrate AI tools<\/b> and modern automation into daily operations.<\/p><\/li>Utilise Infrastructure -as -Code (IaC)<\/b> tools to maintain and stabilise infrastructure and endpoints.<\/p><\/li>Orchestrate a diverse fleet<\/b> of Windows, Apple, and Android devices using modern mobile device management (MDM)<\/b> solutions.<\/p><\/li>Oversee network stability<\/b> across LAN, WAN, and Cisco systems, ensuring robust connectivity for all office and logistics sites.<\/p><\/li>Manage performance<\/b> through SLA and KPI tracking<\/b>, using data to continuously improve service quality and team efficiency.<\/p><\/li><\/ul><\/div><\/span>Requirements<\/h3>Proven experience<\/b> in a leadership role within IT Support or a strong readiness to take the next step into disciplinary management<\/b>.<\/p><\/li>A technical degree<\/b> or equivalent vocational training in IT with a deep understanding of modern infrastructure<\/b> (servers, networks, and clients).<\/p><\/li>Advanced proficiency in scripting<\/b> with PowerShell and Bash<\/b> to accelerate and automate routine tasks.<\/p><\/li>Practical experience with MDM solutions<\/b> and IaC tools<\/b> such as Terraform<\/b>.<\/p><\/li>A background or strong interest in software development<\/b>, enabling you to navigate and improve complex digital systems.<\/p><\/li>Excellent communication skills<\/b>, with the ability to translate technical requirements between end -users and expert engineering teams.<\/p><\/li>Fluency in both German and English.<\/b><\/p><\/li>Eligibility and residency in Germany.<\/b><\/p><\/li><\/div><\/span>Benefits<\/h3><\/div>Work with a state -of -the -art tech stack<\/b> where innovation is prioritised over legacy processes.<\/p><\/li>Flexible working hours, onsite<\/b> Leipzig area<\/b> with occasional home office<\/b> available.<\/p><\/li>30 days of annual leave<\/b> plus additional special leave days.<\/p><\/li>Comprehensive corporate benefits<\/b> including staff discounts.<\/p><\/li>Annual salary and benefits package is available.<\/b><\/p><\/li><\/div><\/span>
