Customer Service Specialist

Overview

Customer Service Specialist

Join StoneX Bullion GmbH – A Global Leader in Precious Metals

StoneX Bullion GmbH, part of a Fortune 100, Nasdaq-listed company, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence, we offer a dynamic and international work environment where innovation and collaboration thrive.

By joining our team, you’ll work with talented professionals from diverse backgrounds, covering multiple languages to support our customers across different countries. This role offers career growth, skill development, and opportunities for travel, making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As a Customer Service Specialist, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwide via email, phone, and live chat in German, English, and ideally Spanish.
• Advise and assist customers with product information, orders, and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needs and offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve customer service strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

What We’re Looking For:

• Languages: Strong German & English skills; Spanish and/or French are a plus.
• Customer Service Experience: Ideally in an international or fast-paced environment.
• Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset: Quick thinker with a proactive, solution-oriented approach.
• Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH?

• Work for a Global Company: Be part of a stable, growing company backed by a Fortune 100 group.
• Career Growth & Development: We invest in our employees with training and clear progression opportunities.
• Exciting International Environment: Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package: Includes pension plan, health insurance, gym membership, and flexible work arrangements.
• Hybrid Work Model: Balance between office collaboration and remote work, with a modern office in Frankfurt’s banking district.
• Vibrant Team Culture: Regular events, company gatherings, and an open, supportive atmosphere.

Ready to Join a Thriving Industry?

If you’re passionate about customer service and want to be part of an international team in a growing global industry, we’d love to hear from you. Apply today and take the next step in your career with StoneX Bullion GmbH!

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