Job Description
Primary Function of Position:
The Senior Service Analytics Analyst – EU & WWI serves as a strategic analytics and finance partner to the EU & WWI Customer Experience & Services leadership team. The role integrates financial, operational, customer, and workforce data to generate forward-looking insights, evaluate business scenarios, and influence decisions that improve Services performance, scalability, and profitability.
Supporting Field Services, Technical Support, Digital Technical Support, Customer Services, and Customer Success, this role goes beyond reporting to identify key business drivers, quantify opportunities and tradeoffs, and translate complex analyses into clear, actionable recommendations.
The Senior Analyst will also leverage AI, automation, and advanced analytics to accelerate insight generation, strengthen forecasting and scenario modeling, and enable more effective, scalable decision support.
Roles and Responsibilities:
- Deliver integrated financial and operational analytics that identify performance drivers, risks, and opportunities across EU & WWI Services.
- Develop scenario, sensitivity, and driver-based models to evaluate strategic alternatives, quantify tradeoffs, and support business decisions.
- Provide insights and recommendations across revenue, cost-to-serve, margin, profitability, productivity, workforce capacity, and customer performance.
- Support financial planning and performance management, including forecasting, budgeting, P&L analysis, variance analysis, and identification of risks and opportunities.
- Translate complex business questions into structured analyses and forward-looking recommendations that enable leadership action.
- Support regional Objectives, Goals, Strategies & Tactics (OGST) by connecting financial and operational KPIs to business outcomes and strategic priorities.
- Apply AI, automation, and advanced analytics to identify patterns and anomalies, accelerate recurring analysis, improve forecasting, and generate deeper insights.
- Partner across Services, Operations, IT, Data & Analytics, and global teams to strengthen data quality, metric consistency, and analytical capabilities.
- Communicate complex analysis through concise, executive-ready insights, scenarios, and recommendations that clearly articulate business implications and expected impact.
- Drive continuous improvement by simplifying, automating, and scaling analytical processes and best practices across EU & WWI.
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Senior Analyst Services Analytics EU & WWI in Aubonne Arbeitgeber: Intuitive
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