Position: Branch Manager
Location: Hamburg, Germany
Industry: Freight Forwarding & Logistics
Reports to: Managing Director
About the Role
We are seeking an experienced and commercially driven Branch Manager to lead and develop our Hamburg operations. This role combines full P&L ownership with responsibility for operational performance, business development, customer relationships, and team leadership. The successful candidate will be responsible for driving profitable growth whilst ensuring the highest standards of service delivery across air, ocean, road and customs activities.
Key Responsibilities
Commercial Leadership
- Develop and execute the branch growth strategy aligned with regional business objectives.
- Drive revenue growth through new business acquisition and expansion of existing customer relationships.
- Build and maintain strong relationships with key customers, partners, carriers and vendors.
- Identify market trends and opportunities to strengthen the company's position within Northern Germany.
Operational Excellence
- Ensure efficient day-to-day management of all freight forwarding operations.
- Monitor service quality, customer satisfaction, productivity and profitability.
- Drive process improvements and operational efficiencies across the branch.
- Ensure compliance with all company policies, industry regulations and customs requirements.
Financial Management
- Full responsibility for branch P&L performance.
- Manage budgets, forecasting and financial reporting.
- Monitor KPIs including revenue, gross profit, productivity, and customer retention.
- Implement initiatives to improve branch profitability and cost control.
Leadership & People Management
- Lead, mentor and develop a team of freight forwarding professionals.
- Foster a high-performance and customer-focused culture.
- Support recruitment, onboarding and employee development initiatives.
- Ensure clear communication of business goals and expectations.
Requirements
- Proven experience within freight forwarding and logistics.
- Previous leadership experience managing a branch, station, or operational business unit.
- Strong understanding of air freight, ocean freight, road freight and customs processes.
- Demonstrated experience managing budgets and P&L responsibility.
- Strong commercial acumen with a track record of business development success.
- Excellent stakeholder management and leadership skills.
- Fluent German and English language skills.
Branch Manager - Freight Forwarding in Hamburg Arbeitgeber: Investigo
Als Arbeitgeber in München bieten wir Ihnen die Möglichkeit, an einem innovativen Projekt im Bereich Systems Engineering und Architekturmanagement zu arbeiten. Unsere Unternehmenskultur fördert Kreativität und Zusammenarbeit, während wir gleichzeitig auf individuelle Weiterentwicklung und Schulungen setzen. Genießen Sie die Vorteile eines hybriden Arbeitsmodells und die Chance, an der Spitze der KI-Technologie zu stehen, während Sie in einem dynamischen Team von Fachleuten tätig sind.
