Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) (P)

Established in 1951, IOM is a related organization of the United Nations and the leading UN agency in the field of migration.

Working closely with governmental, intergovernmental and non‑governmental partners, IOM promotes humane and orderly migration for the benefit of all.

IOM saves lives, protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration while providing services and advice to governments and migrants.

Employer Commitment

IOM is committed to a respectful, inclusive and supportive workplace where all employees can thrive professionally.

Applicants from diverse backgrounds, including qualified female candidates and those from non‑represented member states, are encouraged to apply.

IOM provides reasonable accommodation throughout the recruitment process when required.

Organizational Context and Scope

The Displacement Tracking Matrix (DTM) is IOM’s corporate system for collecting, analysing and disseminating data on population mobility and displacement, supporting evidence‑based humanitarian response and durable solutions worldwide.

Based in Berlin, the DTM Operations, Coordination and Support (OCS) team provides operational, technical and methodological support to country missions, working closely with Regional Data Hubs (RDHs) and global partners.

Under the overall supervision of the Global DTM Coordinator and direct supervision of the Head of Operations, the Operations and Coordination Officer (DTM) will support global DTM operations through country support, coordination with RDHs, and targeted deployments.

The officer will contribute to strengthening DTM methodologies and standards, enhancing engagement with internal and external partners, and supporting resource mobilisation.

Responsibilities

• Support global DTM operations through direct engagement with country missions, including technical back‑stopping, operational guidance and targeted support; especially to high‑priority missions in coordination with the Head of Operations.
• Coordinate with RDHs and country teams to ensure coherent, efficient and scalable implementation of DTM activities, facilitating information exchange and alignment with global priorities.
• Support the DTM contribution to internal coordination processes, notably through the Head of Operations’ participation in Migration Emergency Coordination (MEC) groups.
• Integrate cross‑cutting initiatives, including data innovation and DSID‑related activities, to enhance the relevance, use and impact of DTM data at global, regional and country levels.
• Contribute to the design, development and roll‑out of DTM methodologies, tools and standards, ensuring consistency, quality assurance and alignment with global frameworks and inter‑agency guidance.
• Support surge and deployment mechanisms, including participation in field missions, to strengthen DTM coordination and operational capacities in emergency and protracted contexts.
• Engage with internal and external stakeholders, including IOM units, government counterparts and inter‑agency platforms (e. g.

EGRISS), to strengthen coordination, partnerships and uptake of DTM data and approaches.

• Contribute to resource mobilisation efforts, including the development of project proposals, concept notes and strategic funding initiatives in line with DTM priorities.
• Provide coordination, administrative and analytical support to the DTM Operations, Coordination and Support team, including assisting the Head of Operations in ensuring cohesive and sustainable operational support functions.
• Perform such other related duties as may be assigned.

Qualifications

Education

• Master’s degree in Political or Social Sciences, International Relations, Statistics, Data Science, Information Management, or a related field from an accredited academic institution and five years of relevant professional experience; or
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in humanitarian operations, data/information management, coordination or related areas.
• Experience supporting or coordinating operations in humanitarian or development contexts, including engagement with country offices and regional structures.
• Experience in the development and application of data collection methodologies, assessments or information management tools.
• Experience working with UN agencies, international organizations or government counterparts in coordination or partnership roles.
• Experience contributing to programme development, including proposal writing and resource mobilisation efforts.
• Previous field experience, including in emergency or complex environments, is desirable.

Skills

• Sound knowledge of displacement, migration and humanitarian data systems, including familiarity with DTM or similar frameworks.
• Proven analytical skills, including experience with data analysis tools and methodologies.
• Excellent coordination and communication skills, with the ability to engage effectively with diverse stakeholders.
• Proficiency in standard office software (e. g. MS Office), with advanced Excel/data handling skills considered an asset.
• Demonstrated ability to work under pressure, manage multiple priorities and deliver results in complex operational contexts.
• Languages
• Fluency in English (oral and written) is required.
• Working knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an advantage.
• Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organisational principles and rules.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgement in meeting day‑to‑day challenges.
• Courage: demonstrates willingness to take a stand on issues of importance.
• Empathy: shows compassion for others, making people feel safe, respected and fairly treated.
• Core Competencies
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimise results.
• Delivering results: produces and delivers quality results in a service‑oriented and timely manner; is action‑oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the organisation’s priorities and assumes responsibility for one's own actions and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
• Additional Information
• Internationally recruited professional staff are required to be mobile.
• Appointment will be subject to all clearances, including medical and security, as well as accreditation and visa requirements.
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