Senior Information Management Associate

Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration.

Working closely with governmental, intergovernmental and non‑governmental partners, IOM promotes humane and orderly migration for the benefit of all, saves lives, protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration.

Organizational Context and Scope The Senior Information Management Associate reports to the Resource Management Officer in Germany and is directly supervised by the National ICT Officer.

The role entails direct supervision and coordination of the Information Management Team, supporting the effective use of IOM corporate migrant applications, maintaining high data quality standards, and contributing to efficient business processes for migrant operational assistance across missions.

Responsibilities Supervise and administer staff, plan and approve absences, monitor performance, provide guidance, administer financial resources, and coordinate resource deployment.

Support data management and reporting activities, including compilation, cleaning, analysis, and preparation of operational and AVRR‐related statistical information for internal and external stakeholders.

Maintain data quality and integrity in IOM’s in‑house electronic applications and coordinate necessary data corrections in coordination with operational case workers.

Support business analysis activities by collecting input from operational units and assisting in the documentation and review of functional requirements.

Assist in system enhancement activities by gathering user feedback, documenting issues, supporting user acceptance testing, and contributing to improvement of business processes and SOPs.

Provide guidance on system use, business processes, and SOPs related to IOM corporate migrant applications.

Support local configuration and adjustments of IOM corporate migrant applications and assist in the implementation of approved system adjustments.

Support operational staff in resolving functional and technical issues related to IOM applications and, when required, escalating complex issues to the appropriate technical focal points.

Perform other duties as required.

Qualifications Education High‑school diploma with six years of relevant experience; or Bachelor’s degree in Information Management, Statistical Science or related field with four years of relevant professional experience.

Experience Preferred experience with international humanitarian organizations or multi‑cultural settings.

Professional experience in information management, data management, business analysis, or system support.

Experience supporting Enterprise‐Resource‐Planning (ERP) systems or other corporate applications, including troubleshooting user support and process implementation.

Demonstrated experience in supervising staff and coordinating information management activities.

Skills Proficiency in Microsoft Office applications (Word, Excel, Power Point, Outlook).

Strong attention to detail and methodical organization skills.

Discreet, client‑oriented, patient, and willing to learn.

Languages Fluency in English and German (oral and written) is required.

Required Competencies Competencies will be assessed during the selection process; see IOM’s competency framework.

Employees are expected to demonstrate the following values and core competencies: Inclusion and respect for diversity Integrity and transparency Professionalism Courage Empathy Teamwork Delivering results Managing and sharing knowledge Accountability Communication Leadership (if with direct reports) Empowering others (if with direct reports) Building trust (if with direct reports) Strategic thinking and vision (if with direct reports) Humility (if with direct reports) EEO