About IONOS
At IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us. We are committed to the success of our customers. We have a long tradition of helping entrepreneurs taking their first steps on the Internet, as well as large companies, to be even more successful. One of our main tasks is to provide our customers with a first-class service around the clock. We place great value on our customers and work hard to gain and maintain their trust. As a result, we create added value for our customers, which is excellent. We are proud of our first-class customer service team, which has already won several awards for its outstanding performance.
Tasks
- Main task: Maintaining existing customer relationships.
- Goal: Extend existing contracts through convincing personal contact.
- Clarify the value and added value of offers and products.
- Communication with customers via inbound, outbound, e-mail, chat, letter.
- Meeting customer expectations and addressing customer concerns.
Qualifications
- Fluency in French.
- Strong interpersonal and communication skills to build a stable relationship of trust with our customers.
- Confident use of common IT tools to navigate our internal systems, analyze customer data and quickly identify potential for customer retention.
- You have a great affinity for sales and have strong negotiating skills to present attractive offers.
- Team spirit and an eloquent manner are standard for you. To work closely and successfully with your colleagues to achieve the company's goals together as a team.
Benefits
- Hybrid working model with home office option.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
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Call Center Employee, Retention in Zweibrücken Arbeitgeber: IONOS EN
IONOS ist ein hervorragender Arbeitgeber, der eine offene und freundliche Arbeitskultur in Berlin bietet, wo Teamarbeit und Spaß an der Arbeit großgeschrieben werden. Mit flexiblen Arbeitszeiten, einem hybriden Arbeitsmodell und zahlreichen Weiterbildungsmöglichkeiten fördert IONOS das persönliche Wachstum seiner Mitarbeiter und bietet gleichzeitig ein modernes Arbeitsumfeld mit exzellenter Verkehrsanbindung. Die Möglichkeit, in einem dynamischen, multinationalen Team zu arbeiten und an spannenden Projekten teilzunehmen, macht IONOS zu einem attraktiven Arbeitsplatz für alle, die eine sinnvolle und erfüllende Karriere suchen.
