Customer Success Manager (m/f/d)

Preferred Location: Michigan, USA

About The Role

As a Customer Success Manager at iPoint, you will work closely with our U.S.-based customers. You will collaborate directly with their key personnel to support the operational aspects of iPoint solutions, ensuring we meet and exceed their objectives while optimizing their use of the iPoint platform. Your customer-first mindset, strong communication skills, and strategic account leadership will help deliver long-term success and build lasting customer trust.

Office

Ann Arbor

Department

Customer Office

Employment Type

Permanent

Schedule

Full-time or Part-time

Seniority

Experienced

Your Mission

• Provide business, technical, and product knowledge to support post-sales activities and ensure customer satisfaction.
• Help clients maximize their value from iPoint solutions by explaining features and functionalities that contribute to their business growth.
• Facilitate a good working relationship between customers and support teams to resolve issues and escalations promptly.
• Develop healthy customer relationships based on trust and transparency.
• Act as a customer advocate internally, encouraging retention and identifying upselling opportunities.

Your Profile

• 3+ years of proven experience as a Customer Success Manager or similar role.
• Ability to understand new software solutions and convey this knowledge to customers.
• Highly organized, analytical, and goal-oriented.
• Exceptional communication skills and ability to foster positive business relationships.
• Fluent in verbal and written English.
• Experience in Automotive or Electronics industries is advantageous.

Why iPoint is the Best Choice for You

• Join a pioneering company in compliance and sustainability solutions.
• Work with global experts in an inspiring, customer-focused culture.
• Enjoy work-life balance and opportunities to make a meaningful impact.

About Us

We leverage digitalization to create sustainable change. Supporting global companies like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, we help create sustainable and compliant products worldwide. We stand by our customers as a reliable partner in achieving their strategic sustainability goals.

Our growing team of 170+ experts welcomes your skills and enthusiasm!

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