Site Enablement Lead

Frankfurt, Hesse, Germany

Full time

2024-07-24

Posted Yesterday

R1430119

PURPOSE

The Site Enablement Lead (SEL) supports clinical study execution by identifying and enabling trained and qualified clinical research staff who are dedicated to a specific study or group of studies at a research site with the goal of accelerating study deliverables. The SEL also works in collaboration with Patient Recruitment & Enablement (PRE) Team, in supporting clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform.

The goal of the SEL role is to optimize overall performance of the site throughout the lifecycle of the study.

RESPONSIBILITIES

• Working under guidance of assigned functional lead is responsible for the implementation of site-level SES services for assigned sites for the study, including:
• Introduce services to site, encouraging site adoption
• Train and educates site on site-facing tech tools and site worker services
• Engage with internal technology teams to ensure timely activation of sites
• Oversee referral flow at sites and follow up appropriately to ensure optimal referral funnel performance.
• Collaborate with internal legal team to prepare, negotiate, and execute service agreement contracts with site
• Interview and hire temporary site staff.
• Manage invoicing and effort forecasting process for the assigned sites.
• Maintain collaborative site relationships to ensure continuous feedback loop to support delivery and assure quality.
• Update department systems (e.g. WMT) with accuracy, quality and in a timely manner.
• Work closely with functional lead to monitor impact of SES support.
• Contribute to ad-hoc process development and process improvement projects.
• Coach and mentor employees as they develop in their role.
• Other duties may be assigned.
• Rare Domestic Travel Possible.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth knowledge of clinical trial conduct at clinical study sites for pharmaceutical research
• 3-5 years of experience engaging with sites and key stakeholders throughout the lifecycle of a clinical trial
• Knowledge of patient recruitment practices and site-based processes and workflow;
• Possess knowledge and ability to apply ICH/GCP and applicable regulatory guidelines in delivery of services;
• Experience in interviewing and selection of candidates for site assignments;
• Exposure to and experience with site contracting process;
• Demonstrated strong computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Microsoft Excel;
  *Excellent written and verbal communication, as well as presentation and training skills, including good command ofEnglish and German language.
• Effective time management and organizational skills and ability to manage competing priorities;
• Strong attention to detail;
• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities;
• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site stakeholders, and other key stakeholders;

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• 3-5 yrs. of relevant industry experience; or equivalent combination of education, training, and experience
• No certification required; Preferred: "CCRC"- Certified Clinical Research Coordinator (ACRP) or CCRP Certified Clinical Research Professional (SoCRA)

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com