Overview As Customer Success Manager for Hospital IT software, you will drive adoption and value realization for IQVIA’s healthcare solutions in Switzerland. You’ll serve as the primary customer contact, coordinating onboarding, go-live, and ongoing success across clinical, operational, and IT stakeholders. The role blends customer success with revenue growth, focusing on renewals and expansion while collaborating with cross-functional delivery, sales, and partners. You’ll champion data integration and interoperability initiatives to ensure measurable impact on patient outcomes and hospital workflows. This is a cross-border, impact-driven opportunity to shape healthcare technology adoption at scale. Verantwortungsbereiche Be the main post-signature contact for customer satisfaction and adoption Build relationships with clinical, operational, IT, and executive stakeholders Lead onboarding, implementation coordination, training, and go-live activities Proactively manage risks, escalations, and support requirements Support renewals and identify expansion opportunities Collaborate with sales on presales, demos, and feasibility assessments Coordinate with global teams, partners, and delivery organizations for successful outcomes Gather and document customer requirements aligning with product/roadmap Support healthcare data integration and interoperability (HL7, FHIR, APIs, HIS) Monitor health metrics, platform usage, and value realization Zentrale Anforderungen Experience in customer success, implementation, or consulting within healthcare technology or Health IT Knowledge of healthcare interoperability standards (HL7, FHIR, APIs) and data integration concepts Proven ability to build relationships and influence senior stakeholders Strong project coordination, problem-solving, and communication skills Ability to work independently while collaborating across global and local teams German language proficiency; French is a plus Relationship building with diverse stakeholders Effective communication across clinical, operational, and IT domains Problem-solving and proactive risk management HL7 FHIR APIs
Customer Success Manager, Hospital IT Software Arbeitgeber: IQVIA
IQVIA ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in New Orleans die Möglichkeit bietet, in einem dynamischen und unterstützenden Umfeld zu arbeiten. Mit einem starken Fokus auf berufliche Weiterentwicklung und einem flexiblen Arbeitsmodell fördert das Unternehmen eine positive Work-Life-Balance und ermöglicht es den Flex Nurse Educators, Patienten durch innovative Bildungsansätze zu unterstützen. Die Unternehmenskultur legt Wert auf Teamarbeit und Vielfalt, was IQVIA zu einem attraktiven Arbeitsplatz für engagierte Fachkräfte macht.
