Learning Solutions Advisor

About the Learning Solutions Advisor

Working alongside our Medical and Behavioral Strategists, Training Architects, Project Managers, Medical Writers, Creative Designers, and Editors, our Learning Solutions Advisors perform day‑to‑day support and administration for virtual learning and development (L&D) assets.

They provide support and advice to employees and management teams locally, regionally, globally, or by function, serving on cross‑functional teams and sharing best practices.

This position is home‑based with frequent virtual meetings and collaboration with a globally distributed team of IQVIA colleagues and clients.

The busiest meeting hours tend to be 8:00–12:00 EST.

Responsibilities

• Support the continuous development of the Learning Management System by managing stakeholder expectations and the availability of consultative resources.
• Interact with stakeholders to ensure the LMS operates efficiently.
• Provide training on the system and establish usage rights for administrative assistants, HR team members, managers, and employees.
• Support the integration of learning technologies.
• Develop relationships with other departments to ensure the LMS works well with other systems and ancillary products.
• Provide ongoing support for all learning technologies and related systems and processes, including Performance Management, content providers, hosting services, and competency models.
• Provide training to subject matter experts and Learning and Development staff on Learning Content Management System products and ensure appropriate access.
• Establish and maintain a process for instructional design of all courseware and ensure it is included in the LMS.
• Upload existing online courseware to the LMS for role‑based trainers, as required.
• Maintain a process for courseware design that tracks and coordinates the efforts of SMEs, designers, and technical experts as needed.
• Support the integration of all learning technologies.
• Make recommendations for the learning program and process improvements.
• Develop and maintain a network of professional learning and development contacts, stay current on developments and trends, and gather information on local competitor practices.
• Serve on cross‑functional teams as required.

Qualifications

• 3 years of relevant experience in Learning and Development, or Learning Management Systems.
• Equivalent combination of education, training, and experience.
• Knowledge of organizational development principles and methods.
• Good interpersonal, project management, organizational, and leadership skills.
• Good presentation skills.
• Good listening and diagnostic skills.
• Good systems knowledge, including Microsoft Office applications, HRIS applications, and Learning Management Systems.
• Good attention to detail.
• Good verbal and written communication skills.
• Good problem‑solving, judgment, and decision‑making skills.
• Ability to prioritize, organize, and manage multiple projects.
• Ability to work well with various levels of internal staff, management, and external contacts.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

Benefits

• Competitive salary and profit‑related annual bonus.
• Paid leave.
• Private health insurance.
• #J-18808-Ljbffr