Customer Success Manager, Hospital IT Software in Zug

ppJoin us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. /p h3Customer Success Manager, Hospital IT Software /h3 pWe help Payers, Providers Government optimize population health management through the work we do to improve patient outcomes. IQVIA is seeking a Customer Success Manager to support the adoption, implementation, and growth of our Hospital IT and healthcare software solutions across Switzerland. Acting as the primary customer success lead, you will work closely with healthcare providers, IT stakeholders, delivery teams, and partners to ensure successful deployments, high customer satisfaction, and long‑term business growth. This role combines customer success (50%) and revenue growth/account development (50%), helping customers maximize the value of IQVIA’s healthcare technology solutions while identifying opportunities for expansion and renewal. /p h3Responsibilities /h3 ul liServe as the primary customer contact following contract signature, ensuring customer satisfaction and successful solution adoption. /li liBuild strong relationships with clinical, operational, IT, and executive stakeholders. /li liLead customer onboarding, implementation coordination, training, and go-live activities. /li liProactively manage risks, escalations, and customer support requirements. /li liSupport renewals and identify opportunities to expand existing customer relationships. /li liCollaborate with sales teams on presales activities, solution demonstrations, and technical feasibility assessments. /li liCoordinate with IQVIA global teams, partners, and delivery organizations to ensure successful customer outcomes. /li liGather and document customer requirements, ensuring alignment with product and roadmap priorities. /li liSupport healthcare data integration and interoperability initiatives, including HL7, FHIR, APIs, and Hospital Information Systems (HIS). /li liMonitor customer health, platform usage, adoption metrics, and overall value realization. /li /ul h3Requirements /h3 ul liThe role requires a strong understanding of hospital business processes, clinical and operational workflows, and the business logic embedded within Hospital Information Systems (HIS) and related healthcare platforms. /li liThe individual must be able to engage with clinical, operational and IT stakeholders to elicit, document and validate business requirements, and translate them into clear functional and technical specifications for implementation, integration and product teams. The ability to act as a bridge between business users and technical experts is critical. /li liExperience in customer success, implementation, or consulting within healthcare technology or Health IT. /li liKnowledge of healthcare interoperability standards, including HL7, FHIR, APIs, and data integration concepts. /li liProven ability to build relationships and influence senior stakeholders. /li liStrong project coordination, problem‑solving, and communication skills. /li liAbility to work independently while collaborating effectively across global and local teams. /li liGerman is a must-have, French a strong nice to have /li /ul h3Why Join? /h3 pYou can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It’s an exciting time to join and reimagine what’s possible in healthcare. /p h3Moving healthcare forward. Together. /h3 pIQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. /p pIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at /p pIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. /p /p #J-18808-Ljbffr