Desktop Engineer L1 in Cloppenburg

• Provide onsite and remote support to end users across assigned locations.




• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.




• Provide Printing Service Support and troubleshoot print and scanning device issues.




• Manage break-fix activities for hardware and software incidents.




• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.




• Support desktop applications and local software installations when remote deployment is unsuccessful.




• Facilitate new technology implementations, including device setup, configuration, and user training.




• Support VIP users and provide dedicated meeting-room technology support.




• Assist in IT asset management, inventory control, and asset return processes.




• Coordinate the loan and tracking of IT equipment and accessories.




• Support business events and end-user workplace technology requirements.




• Provide hands-and-feet support for network and server teams under SME/SOP guidance.




• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.




• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.




• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.




• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.




• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.




• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.




• Provide Printing Service Support and troubleshoot print and scanning device issues.




• Manage break-fix activities for hardware and software incidents.




• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.




• Support desktop applications and local software installations when remote deployment is unsuccessful.




• Facilitate new technology implementations, including device setup, configuration, and user training.




• Support VIP users and provide dedicated meeting-room technology support.




• Assist in IT asset management, inventory control, and asset return processes.




• Coordinate the loan and tracking of IT equipment and accessories.




• Support business events and end-user workplace technology requirements.




• Provide hands-and-feet support for network and server teams under SME/SOP guidance.




• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.




• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.




• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.




• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.




• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.




• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.




• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).




• Hands on Experience on MS Office upgrades / deployments.




• Working knowledge on Dell laptops/Desktops hardware issues.




• Troubleshooting Office issues.




• Knowledge in troubleshooting VPN related issues.




• Mobile Device Management support.




• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )




• Experience in Data Migration tools and O365 One drive.




• Knowledge on one drive.




• Basic knowledge of Network and Server Administration.




• Good communication skills.




• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )




• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )




• Microsoft windows 10/11 Certification.




• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.




• Conversational German; site-visit staff bilingual (DE + EN).




• Plant, refinery or chemical-park experience.




• Own laptop, console/patch cables, tools, licensed antivirus.




• Registered workers with valid work authorization.

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