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- Aufgaben: Manage desktop devices and provide support for hardware, software, and connectivity issues.
- Arbeitgeber: Join a dynamic team focused on delivering top-notch IT support services.
- Mitarbeitervorteile: Competitive salary, full-time position, and opportunities for professional growth.
- Warum dieser Job: Be the go-to tech guru, solving problems and making a real impact in users' daily lives.
- Gewünschte Qualifikationen: Knowledge of Windows 7, experience with ServiceNow, and a degree in electronics or related field.
- Andere Informationen: VIP support for desk-side issues and a chance to work with cutting-edge technology.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Salary: £3000- £4000 Per Month, Full-time
Responsibilities:
- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT related issues if no other IT support team is available.
Requirements:
- Knowledge and experience on Windows 7 OS.
- Good to have—knowledge in AD and smart hands and feet support.
- Good to have—knowledge and experience of supporting MAC devices and tablets.
- Experience with Service management tool – ex – ServiceNow.
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor’s Degree preferred.
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Desktop Engineer L1 Arbeitgeber: Iron Systems, Inc
Kontaktperson:
Iron Systems, Inc HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Engineer L1
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as ServiceNow and remote support tools. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have with Windows 7 OS and MAC devices during your conversations. Being able to discuss your practical knowledge and troubleshooting skills will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your understanding of ITIL processes, especially around incident management and service requests. Showing that you are knowledgeable about these frameworks will indicate that you can effectively contribute to the team's operations.
✨Tip Number 4
If you have experience providing VIP support or managing desk-side issues, be ready to share specific examples. This will illustrate your ability to handle high-pressure situations and provide excellent customer service.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Engineer L1
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with desktop support, particularly with Windows 7 OS and any knowledge of AD or MAC devices. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, emphasize your experience with service management tools like ServiceNow and your understanding of ITIL processes. Explain how your skills align with the responsibilities listed in the job description.
Showcase Technical Skills: Clearly outline your technical skills related to EUC tools, remote support tools, and MS Office. Mention any specific experiences where you successfully managed desktop incidents or provided VIP support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Engineer role.
Wie du dich auf ein Vorstellungsgespräch bei Iron Systems, Inc vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any other relevant operating systems. Highlight your familiarity with desktop hardware, software, and connectivity issues, as well as your ability to manage incidents effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved desktop device issues in the past. Discuss your approach to troubleshooting and how you ensure that incidents are managed through to resolution.
✨Familiarize Yourself with ITIL Processes
Since knowledge of ITIL processes is important for this role, brush up on Incident, Change, Problem, and Service Request management. Be ready to explain how you've applied these processes in previous roles.
✨Highlight Customer Support Experience
As VIP support is part of the job, share your experiences in providing high-quality customer service. Discuss how you handle desk-side issues and your approach to ensuring user satisfaction.
