Claims & Dispute Manager (m/f/d) – B2B Claims

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#BEcomeMAXX

Do you have a keen eye for risk, a solution-oriented mindset, and feel confident in negotiations? As a Commercial Claims Manager, you will take ownership of reviewing and managing B2B claims and dispute cases, working closely with customers, suppliers, and internal stakeholders to achieve commercially sound and sustainable solutions.

Ready to perform? Your tasks with MAXXimum focus

Claims Management

Intake, prioritization, and management of incoming B2B claims from customers and business partners.
Investigation of delivery notes, invoices, ERP data, warehouse dispatch records, and carrier documentation to ensure thorough case resolution.
Development of fact-based arguments to challenge unjustified claims or negotiate commercially viable resolutions.
Preparation of professional customer communications in line with contractual agreements and supporting documentation.
Maintenance of a structured claims register, including status updates, deadlines, claim values, and expected outcomes.

Cash Flow & Receivables Management

Identification of claims that delay invoice payments or result in unauthorized deductions, in close collaboration with the Finance team.
Prioritization of cases based on financial impact and urgency to accelerate the release of blocked cash flow.
Monitoring of credit notes and disputed receivables while ensuring appropriate escalation and approval processes for disputed amounts.
Regular reporting on open claims, aging analysis, expected resolutions, and potential cash flow impact.

B2B Claims & Recovery Management

Initiation and management of recovery claims against B2B partners where responsibility has been clearly established.
Assessment and quantification of damages, including direct costs, potential revenue losses, and contractual or reputational implications.
Negotiation, coordination, and documentation of settlements and agreements with suppliers.

Cross-Functional Collaboration

Acting as the central point of contact for all claims-related matters across the organization.
Close collaboration with Finance, Sales, Supply Chain, Outbound, and Warehouse teams to resolve complex issues efficiently.
Support of month-end closing activities through the preparation and reconciliation of provisions and accruals related to open claims.

Process Improvement & Prevention

Analysis of recurring claim patterns and implementation of sustainable improvement measures.
Identification and reduction of systemic root causes in collaboration with Supply Chain, Warehouse, Logistics, and Procurement teams.
Development and maintenance of SOPs, documentation standards, and escalation procedures.
Long-term reduction of claim volumes through structured root-cause analysis and continuous process improvement.

Your skillset - as strong as our protein

Several years of professional experience in Claims Management, Finance, Commercial Operations or a comparable roles
Experience within an FMCG, retail, wholesale or trading environmenr
Proven experience managing and negotiating commercial claims with B2B partners
Strong understanding of finance and supply chain processes
Solid knowlegde of the entire Order-to-Cash (O2C) process, from order placement and delivery documentation through invoicing, credit notes and collections
Strong analytical skills with the ability to assess complex situations, identify root causes and build fact-based arguments
A professional, confident approach combined with strong negotiation skills and a high level of ownership
Experience working with claims and dispute processes in the FMCG or retail sector
Proficiency in SAP or comparable ERP systems
Fluent German and English skills, both written and spoken

About us

Quality & Innovations from IronMaxx® Nutrition

Premium sports nutrition - Designed in Germany!

Producing the best sports nutrition worldwide is the goal of IronMaxx®.

The production of highly efficient sports nutrition of the best quality and the constant further development of our products led to the award of the State Prize for Excellent Food Quality by the State of North Rhine-Westphalia. However, this is no reason for us to rest on our laurels - we are constantly working with the greatest passion to offer you supplements that inspire, work and taste great! The integration of the latest study results and the evaluation of practical field research in cooperation with professional sports clubs and our customers have led to permanent innovation in the development of new sports and fitness nutrition at IronMaxx® Nutrition since the company was founded in 2004.

In addition to the basics of sports nutrition in the areas of strength/endurance, muscle building and diet, this includes effective nutritional supplements for health and prevention, intelligent new combinations of active ingredients and improved dosage forms, such as our Tricaps®.

In the area of protein products, for example, IronMaxx® has set a milestone in the evolution of the latest sports nutrition products with the development of water-based protein powders in over 31 flavors. The sweet spread with the world's highest protein content, IronMaxx® Protein Creme, also comes from us.

Designed in Germany - as a German sports nutrition manufacturer, IronMaxx® is also committed to outstanding quality and seamless quality control.

High performance - the goal is the goal.

Well-known professional clubs, such as the eight-time German ice hockey champions, the "Kölner Haie", or the traditional handball club VfL Gummersbach with its unique success story, have relied for years on the efficient sports nutrition from IronMaxx® and on our expertise in the use and mode of action of nutritional supplements.

While in many areas of life the "path is often proclaimed as the goal", our customers usually have a very clear idea of their "dream body" and its desired performance. This passion to achieve their personal goal is something we share with all our partners and customers - be it an athletic body, achieving new personal bests, reducing body weight or achieving sporting team success.

IronMaxx® products have therefore become an integral part of the product range of many European fitness studios, wholesalers, pharmacies and body stores in recent years due to their high quality.