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- Aufgaben: Manage service quality and ensure metrics are met for ICT and business units.
- Arbeitgeber: Join a dynamic team focused on delivering top-notch ICT services.
- Mitarbeitervorteile: Enjoy a collaborative work environment with opportunities for professional growth.
- Warum dieser Job: Be at the forefront of ICT service management, making a real impact on service quality.
- Gewünschte Qualifikationen: Degree in Business Informatics or related field; experience in ICT Service Management required.
- Andere Informationen: ITIL certification and strong analytical skills are a plus.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
The ICT Service Manager is responsible for managing service quality, as agreed within OLA management between ICT and the business units. This includes ensuring service quality through the definition and application of appropriate metrics, as well as maintaining the service tree.
Additional tasks include:
- Taking on process responsibility for Service Level Management and Supplier Management within the framework of OLA and SLA, including conducting supplier review meetings.
- Maintaining and updating the service tree within Serviceware Processes.
- Providing an overview and description of Software Asset & Configuration Management.
- Ensuring that the agreements (OLAs) and contracts with third parties within IT Service Management processes are suitable for achieving the agreed service level objectives.
- Monitoring and reporting service levels, measuring service quality, and initiating necessary improvement actions.
- Responsibility for maintaining the service portfolio and catalog, as well as supporting the definition of metrics to measure service quality and identifying improvement measures.
Requirements
- A higher degree in Business Informatics and/or a degree from a university of applied sciences.
- Extensive experience in ICT Service Management.
- ITIL certification is an advantage.
- Strong analytical skills with attention to detail.
- Ability to communicate clearly with various stakeholders, senior executives, and technical experts.
- Strong team skills and the ability to maintain an overview even in hectic situations.
- Excellent German and advanced English skills; other foreign languages are an advantage.
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ICT Service manager Arbeitgeber: IT ADVANCED CONSULTING SA
Kontaktperson:
IT ADVANCED CONSULTING SA HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: ICT Service manager
✨Tip Number 1
Familiarize yourself with ITIL best practices, as they are crucial for the role of an ICT Service Manager. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to service quality.
✨Tip Number 2
Prepare to discuss specific metrics and KPIs you've used in previous roles to measure service quality. Being able to provide concrete examples will show your analytical skills and attention to detail.
✨Tip Number 3
Highlight your experience in managing supplier relationships and conducting review meetings. This is a key responsibility in the job description, so showcasing your relevant experience will set you apart.
✨Tip Number 4
Since communication is vital for this role, practice articulating complex technical concepts in simple terms. This will help you connect with various stakeholders during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: ICT Service manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly understand the responsibilities of the ICT Service Manager. Highlight your experience in service quality management, process responsibility, and supplier management in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in ICT Service Management. Emphasize your ITIL certification, analytical skills, and ability to communicate with various stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for service management and your understanding of the importance of service level agreements (OLAs and SLAs). Mention specific examples from your past experiences that demonstrate your skills.
Highlight Language Skills: Since excellent German and advanced English skills are required, make sure to clearly state your language proficiency in your application. If you speak additional languages, mention them as well to stand out.
Wie du dich auf ein Vorstellungsgespräch bei IT ADVANCED CONSULTING SA vorbereitest
✨Understand Service Level Agreements (SLAs)
Make sure you have a solid understanding of SLAs and OLAs, as these are crucial for the role. Be prepared to discuss how you've managed these agreements in previous positions and how you ensured service quality.
✨Showcase Your Analytical Skills
Highlight your analytical skills by providing examples of how you've measured service quality and initiated improvements. Use specific metrics or tools you've employed in past roles to demonstrate your expertise.
✨Communicate Effectively
Since the role requires clear communication with various stakeholders, practice articulating complex technical concepts in simple terms. Prepare to discuss how you've successfully communicated with senior executives and technical teams in the past.
✨Prepare for Team Dynamics
Emphasize your team skills and ability to maintain composure in hectic situations. Share examples of how you've collaborated with cross-functional teams to achieve service management goals, showcasing your adaptability and teamwork.
