IT Support Specialist in Munich, Germany

International IT & Specialist Recruiter | Cybersecurity & IT | Worldwiders Global Recruitment

We are looking for an IT Manager to join a leading workspace provider in Munich, Germany!

This full-time on-site position is based in Munich requiring some business trips to Düsseldorf (every 3 months) and reports directly to the IT Global Director. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems and projects.

About the company

Founded in 2014, our client is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Their design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment.

What will you do?

• Maintaining communication with the Global IT Director and ensuring that branch policies are in line
• Providing technical support and guidance to the Mindspace members and employees
• Cisco Meraki Network administration – VLANs, Switches, MX, etc.
• Managing network printers – installing and configuring
• Maintain and operate conference rooms AV systems
• Maintain and operate CCTV systems and coordinate necessary updates
• Maintain and operate security systems and access controls
• Documentation and developing training materials as needed to fulfill the project requirements.
• Plans, organizes, and manages IT projects, ensuring they are completed on time and within budget.
• Manage relationships with IT vendors and service providers.
• Negotiate contracts and ensure favorable terms.
• Troubleshoot and resolve IT issues in a timely and effective manner.
• Develop and implement solutions to improve IT performance and efficiency.
• Communicate IT issues and updates to stakeholders in a clear and concise manner.
• Collaborate with other departments to identify and address their IT needs.

Candidate profile

• Experience with Cisco Meraki – a must
• Bachelor’s degree preferred, but not essential
• 3-4 years of Helpdesk or Deskside support experience – a must
• Hardware and troubleshooting skills – a must
• Familiarity with MDM / EDR solutions and other cybersecurity systems
• Experience in a global company – preferred, but not required
• Experience with maintaining a network computing environment, delegating tasks and responsibilities to co-workers, and maintaining the timely completion of tasks
• Knowledge of Microsoft Windows 10 and Mac OS
• Google workplace and Office 365 admin experience
• Ability to support over the regular work hours
• Excellent English & German communication skills, with the ability to explain technical terminology to non-technical end users
• Be familiar with and passionate about the startup ecosystem
• Excited about MINDSPACE, you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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