ITSM Project Consultant - Remote ITSM Project Consultant - Remote ITSM Project Consultant - ITIL 4/Jira Service Management/ KPIs/SLAs Remote - 100% Project: We are looking for an experienced ITSM Project Consultant to support the design and implementation of IT Service Management processes in a large enterprise environment. The role requires practical experience with Jira Service Management or a comparable ITSM platform, alongside strong knowledge of ITIL 4, service performance indicators and service level agreements. You will collaborate with distributed teams and external suppliers to improve IT service delivery and operational effectiveness. Tasks: * Lead ITSM projects covering Incident, Request, Problem and Knowledge Management. * Define roles and responsibilities using RACI and agree escalation paths across L1, L2 and external suppliers. * Translate process needs into Jira Service Management requirements for workflows, queues, SLAs and dashboards. * Prepare processes for go-live and hand them over to the support teams. * Define KPIs and reporting requirements. * Run workshops and training sessions and produce clear documentation in English. Required Skills hence we well understand what it means to be professionally supported in your search for a new project and being employed. ITech Consult AG ITech Consult AG jidbbc47c0tt jit1146tt jiy26tt
ITSM Project Consultant - Remote Arbeitgeber: ITech Consult AG
ITech Consult ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Zürich die Möglichkeit bietet, an spannenden Transformationsprojekten im Bereich Financial Crime Compliance zu arbeiten. Mit einem starken Fokus auf persönliche und berufliche Weiterentwicklung sowie einer offenen und unterstützenden Unternehmenskultur fördert ITech Consult die Zusammenarbeit in kleinen, spezialisierten Teams, was zu einem dynamischen Arbeitsumfeld führt. Zudem profitieren Mitarbeiter von flexiblen Arbeitsmodellen und einer klaren strategischen Ausrichtung, die Raum für innovative Ideen und Lösungen lässt.
