Principal Design Researcher and Service Designer: Design Research / CXSD /Service Design / English / Deutsch
Background:
A leader who confidently manages the overall research delivery operations, builds strong relationships with both team members and customers, and impacts projects and business by enabling customer-centric best practices and strategic thinking. You'll be part of building design maturity for Roche with peers who are passionate, energetic and caring in a connected, multicultural, highly motivated team.
The Perfect Candidate:
The ideal candidate is a strategic, resilient Design Research leader with 5-10 years of experience in medical technology or regulated environments, who serves as the project backbone from discovery to launch. They excel at integrating qualitative and quantitative data to craft compelling experience strategies, orchestrating research across multiple products, and communicating business value to key stakeholders at Roche. Beyond deliverable ownership, they actively shape client pitches, navigate complex domain and regulatory contexts, and elevate thought leadership. Operating with high autonomy and humility, they mentor junior designers, foster team growth, and proactively mitigate risks to keep cross-functional teams focused on long-term goals.
Tasks & Responsibilities:
- Leads design research teams in large/global cross-chapters projects
- Navigates the complexity of business objectives and customer needs and translates them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience
- Produces key deliverables and leads the client conversation within their discipline
- Analyses and evaluates design challenges from multiple perspectives, and translates them quickly into granular activities for the team
- Translates the client's expectations to detailed team day-to-day workstream work, and is able to speak to this integration in future conversations
Additional tasks:
- Supports more senior roles in shaping approaches and pitching work to clients
- Supports more senior roles in managing day-to-day activities, and understands stakeholders' expectations and course-correct deviations in the project plan
- Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions
- Takes part in CXSD work packages aimed to create more efficient and effective processes and practices
- Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take
- Creates content to support thought leadership initiatives
- Helps define overarching story and frameworks to be used during client
presentations. Communicates storyline to clients at Roche and potential users and customers, as appropriate.
- Represents the CXSD team in Roche events and meetings, and articulates the business value of design
- Actively captures value stories on projects and shares internally or via thought leadership
- Identifies inter-dependencies or risks early on, and propose solutions on how to address them
- Oversees and evaluates new team members during ramp-up. Acts as a buddy
Must Haves:
- Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines ( Product Design and Service Design)
- Ability to orchestrate the research activity across multiple projects
- A proven track record in creating experience strategy based on customer insights
- Ability to manage both qualitative and quantitative research methodologies and different data set integration
- Ability to contribute to several products or services that have come to market with ownership of deliverables
- Experience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
- Minimum 5-10 years of experience in med. Tech or regulated environments
- Great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to
- Strategic thinker and results oriented able to drive experience and business conversations.
- Great team player able to generate consensus and buy-in in complex organizational contexts.
- Curious and humble: develop a learner approach to research and design challenges.
- Creative problem solvers are able to look for the best solution to address the challenge.
- Data driven to ground decision making on a robust understanding of the problem space.
- Often the "back-bone" of projects from beginning to j4idtt j4it1043tt j4iy26tt
Principal Design Researcher and Service Designer Arbeitgeber: ITech Consult AG
ITech Consult ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Zürich die Möglichkeit bietet, an spannenden Transformationsprojekten im Bereich Financial Crime Compliance zu arbeiten. Mit einem starken Fokus auf persönliche und berufliche Weiterentwicklung sowie einer offenen und unterstützenden Unternehmenskultur fördert ITech Consult die Zusammenarbeit in kleinen, spezialisierten Teams, was zu einem dynamischen Arbeitsumfeld führt. Zudem profitieren Mitarbeiter von flexiblen Arbeitsmodellen und einer klaren strategischen Ausrichtung, die Raum für innovative Ideen und Lösungen lässt.
