F&B Team Leader

Key purpose: To lead and provide a professional and personalized service experience and fulfill all guests' requirements from their arrival to departure. The F&B Team Leader is responsible for servicing the guests to the highest of standards. The Team Leader will oversee any tasks related to the F&B service including mise-en-place, table set ups, service, and all other tasks required to ensure the guests' total satisfaction from their arrival to departure.

Duties and responsibilities:

• Achieve total Guest satisfaction and organizational profitability through effective utilization of all resources.
• Updating the owner preference, likes and dislikes, reporting directly to the F&B Manager and Supervisors.
• Follows all the owner needs until they are completed to total satisfaction, with each food course and/or beverages.
• Service of food and beverages: arrange table setting, service of welcome drinks at any time the owner is welcomed in the residence.
• Acquire in-depth knowledge of food and beverage menu.
• Perform all owner duties with a sense of priority and dedication, serving in a calm, discrete and courteous manner, respecting timing standards.
• Ensure a clean dining area, reception rooms, maintaining cleanliness of work.
• Takes notes of all the information, updates and instruction and giving proper handover to your Supervisor before signing off from the shift.
• Maintain effective communication with all Food & Beverage related departments, ensuring the guests' requests and preferences are anticipated and handled effectively.
• Ensure that impeccable grooming standards are maintained by the team, whilst personally presenting a professional image.

Qualifications, skills and experience:

• 3 years Diploma Hotel school.
• Bachelors Degree in hotel Management specialized in F&B Service preferred but not essential.
• Proficiency in working with MS Office Word, Excel, Outlook.
• Minimum 5 years experience at a similar level at a 5-star or full-service hotel.
• Minimum 5 years experience in F&B Service: high standard Restaurant or Room Service 5-star Hotel.
• A Team player with a positive attitude, immaculate regards to personal appearance and hygiene.
• Experience and focused on client-facing service side of role.
• Knowledge and experience with high-end porcelain and silverware, ability to care and look after items to the highest standards.
• Able to provide a discreet and smooth service for the principal and his Guest at any time, making each experience an unforgettable one.
• Flexible and able to adapt to the fast and ever-changing request of the principal.
• No day is ever the same. Discretion is paramount at all times.
• Confident serving VVIP guests to the highest standard at all times.
• Able to provide and participate in staff training for the wider team and confident in taking the lead.
• Knowledge and interest in worldwide cuisine.
• Confident answering questions from guests and service team.
• Ability to speak English fluently.
• Experience in the high-end restaurant industry, Michelin star exposure.