Описание: Itransition is an international company specializing in software development services and IT solutions.
Задачи
- Provide first-line support to users encountering technical issues
- Track graphs and check notifications from application monitoring systems
- Escalate unresolved or complex issues to technical support engineers and developers
- Perform content management tasks in various CMS systems by following step-by-step guides
- Communicate with foreign customers in messengers
- Assist the sales team with receiving and filtering new customer requests
Требования
- Be highly responsible, attentive, quick to learn, and able to multitask in time-restricted situations
- Have fluent English and good communication skills
- Have basic HTML experience
- Nice to have: sales and marketing experience, experience working in a call center or technical support
Условия
- Shift schedule: 2/2, with 12-hour shifts from 06:00 to 18:00 UTC and from 18:00 to 06:00 UTC
- Bonuses for night hours and weekends
- Competitive compensation depending on qualifications and skills
- Career development system with clear skill qualifications
- Corporate medical insurance covering services of private and public medical centers
- Online English courses
- Corporate parties and events for employees and their children
- Internal conferences, workshops, and meetups for learning and experience sharing
- Gym membership compensation and corporate sports competitions, including cybersport
- Five days of paid sick leave per year without submitting a sick-leave certificate.
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