City Team Lead Community Manager (M/W) The role involves showcasing the centre, providing excellent customer service, growing the business and managing a winning customer‑focused team.
Responsibilities
Showcase your product – take pride in your centre looking its best.
Providing Excellent Customer Service – give fantastic service to existing customers.
Grow your business – showcase your centre to new customers – show them the benefits of flexible working.
Team – manage a winning, customer‑focused team.
Additional responsibilities
Organise and co‑coordinate a city‑wide programme of community events.
Plan and optimise the time of your people.
Qualities
Enthusiastic – always has a positive attitude for your customers.
Resilient – enjoys challenges and adapts to change; consistently demonstrates energy and passion.
Influential – confident and approachable; delivers results by building strong relationships with customers.
Pride – pays attention to detail and takes responsibility for maintaining high standards.
Motivated – takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count.
People – sets clear goals and expectations, supports and encourages your team, leads by example, provides feedback and develops team members.
Planning – identifies goals and uses available resources to formulate a strategy to achieve them.
Career development Our structured training and development programme supports those who deliver results and have the right ambition. Successful candidates can progress quickly to Operations Director and then to Operations Vice‑President, responsible for running a portfolio of centres across a city and ensuring we deliver the highest standards of customer service.
#J-18808-Ljbffr
Responsibilities
Showcase your product – take pride in your centre looking its best.
Providing Excellent Customer Service – give fantastic service to existing customers.
Grow your business – showcase your centre to new customers – show them the benefits of flexible working.
Team – manage a winning, customer‑focused team.
Additional responsibilities
Organise and co‑coordinate a city‑wide programme of community events.
Plan and optimise the time of your people.
Qualities
Enthusiastic – always has a positive attitude for your customers.
Resilient – enjoys challenges and adapts to change; consistently demonstrates energy and passion.
Influential – confident and approachable; delivers results by building strong relationships with customers.
Pride – pays attention to detail and takes responsibility for maintaining high standards.
Motivated – takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count.
People – sets clear goals and expectations, supports and encourages your team, leads by example, provides feedback and develops team members.
Planning – identifies goals and uses available resources to formulate a strategy to achieve them.
Career development Our structured training and development programme supports those who deliver results and have the right ambition. Successful candidates can progress quickly to Operations Director and then to Operations Vice‑President, responsible for running a portfolio of centres across a city and ensuring we deliver the highest standards of customer service.
#J-18808-Ljbffr
